Donbet Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I recently tried to withdraw a balance on Donbet

They rejected my request and asked for verification even though my account is already verified. 

I had emailed them multiple times with the requested documents only to be ignored in every email. I have also chatted multiple times with someone on the online chat and they say they will get in touch with the relevant team but I’ve never had an email off them or a response from any team from Donbet.

I would be very grateful if you could please help in this situation.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When was the last time you contacted the casino regarding the verification of your account?

Has the casino changed your email address as you requested?

Which documents did the casino request from you in order to process your withdrawal request?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Getupjake,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru