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I deposited 150 aus dolars and played for 6 to 8hrs by the end i had won 30000 dollars i went to withdraw my money they processed for an hr then rejected my withdrawal and cancelled my winnings saying the game payed out to much and by gambling law they have the right to forfeit my winnings of 30000 dolars i contested this and msgd there manager on telegram tried calling line didnt work the manger got back to me sayn he needed three buisness days to take my request and dispute of my winnings being illegaly taken to the hq of there company its now been 3 days and ive semt multiple msgs thru the site and the telegram number i was given and they are completely ghosting me not a sigle reply they havnt even lookd at my msgs... at one point they say they will repay my original money i put in but nope they didnt follow thru with that either,,,

I have screenshots of my complete game win and my withdrawal procedure and rejection and complete transcripts of my conversations on the site and on telegram, im severly pissed off with this dodgy as scam site. Im happy to take sugestions as to how i can retriev my 30000 dollar winnings from these pricks

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Dear Pissedoffdaddy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They forfieted my winnings of 30000 dollars ! Ive uploaded my on site msg screenshots bar a couple i ran out of room to post my telegram conversations with there manager who since 3 days ago has just ghosted me please help

Dear Pissedoffdaddy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

So in the past two weeks, I've been contacting them every second day, almost and asking for an update on what's happening with my issue, with them. Taking my $30000 winnings. And forfeiting them illegally without my consent. And without any payout of any kind, not even my initial spendings on the site of 100. And $50. I've been contacting them through Telegram and on the site portal for live chat and support. They've been given me the run around pretending like they don't know what my issue is. And trying to get me to start the whole conversation again. And it's the same bland response it's very ignorant, rude, and I think they're trying to intentionally piss me off. So I give up, but I refuse to give up. Because I won $30000 Australian on this side. And they made up some total crap. Excuse about the game percentage of return to playo played played up. And that was their excuse for wiping my entire winnings. And not paying me a single cent, not even my initial input into the side, back to me after even promising to do so when my initial complaint was laid. I've uploaded screenshots of the conversation or part there of because I can only upload so many at a time on this page. But I need help getting my money recovered. Even if it's just my initial input into the site, ideally, I would like my winnings recovered for me. If you could do that, I'd be forever in your debt. It's hard to find somebody to the Lugo, the hard-working Australian Aussie. That gets ripped off by these absolute. They ignored ignored oshols that think they have the right to do this, to hard working australians, please help.So to answer your question as of yet, there's been absolutely no progress.Whatsoever, it's even hard to get a reply out of them at this point

Dear Pissedoffdaddy, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Yes they have my withdrawel bsg and acc numbers no i didnt play with any bonuses i playd slots not sprts bet and as of yet their telling me to wait for a response from there h.q thats all ive heard

Dear Pissedoffdaddy,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barborka, barbora.p@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Pissedoffdaddy,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

Thank you i had my best luck contacting them thru telegram via the name they listed for gheir manager on the about us part of their site and thru ghere online help chat page i really do hope u can help me here they screwed me bigtime n im.sooo dirty bout it

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.