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I've been trying to verify my account at this casino since yesterday. The automatic verification validates my documents, but the casino doesn't put my account as verified. I have money to withdraw, and I can't do it. It seems deliberate not to be able to make withdrawals.

They said I had to send the documents by e-mail, I've already done that and I haven't heard back!!!

Estou desde ontem a tentar fazer a verificação da minha conta neste casino. A verificação automática valida os meus documentos, mas o casino não me coloca a conta como verificada. Tenho dinheiro para levantar, e com isto não estou a conseguir. Parece propositado para não se conseguir fazer levantamentos.

Disseram que tinha que enviar os documentos por e-mail, já o fiz e não tenho resposta!!!

Hello dagfernandes91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Depositwin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear dagfernandes91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.