Depositwin Casino - Pelaaja kokee viivästyneitä kotiutuksia kasinolta.

Hello!

I was delayed at Depositwin casino and have tried my best to withdraw the money I won.

Currently, the casino has requested a withdrawal of 38x1000 euros. I have received 3x1000 withdrawals in 3 weeks. I have also contacted the casino's finance and customer service many times and they always tell me to wait, be patient and your case is being processed.

My oldest withdrawals are 4 withdrawals of 1000 euros made on May 24, 2026. Since then, I have occasionally canceled withdrawals and made more, and thus 38 withdrawals of 1000 euros have accumulated. 3 withdrawals have arrived, and they have not been in any chronological order. One withdrawal arrived the next day, but the oldest withdrawals are still waiting.

The casino's customer support confirmed that the casino has a weekly withdrawal limit of 5000. Your website says 20000/month and these match. However, so far I have only received 3 withdrawals in 3 weeks.

If the situation progresses and you want a screenshot of the current withdrawals, I will provide it to you.

In addition to this, there is 8,000 euros in the account waiting to be withdrawn, as I haven't dared to withdraw them when the casino's withdrawals haven't worked as expected.

I have used bank authentication at the casino and my username is made accordingly. The KYC process is complete and in addition I have submitted my IBAN account documents and they were acknowledged as confirmed about 2 weeks ago.

Hei!

Minua lykästi Depositwin-kasinolla ja olen pyrkinyt parhaani mukaan nostamaan voittamiani rahoja.

Tällä hetkellä kasinolta on pyydetty nostoa 38x1000euroa suuruiseen summaan. Olen saanut 3 viikon aikana 3x1000 noston. Olen myös ottanut kasinon finanssipuoleen ja asiakaspalveluun monta kertaa yhteyttä ja minulle vastataan aina, että odota, malttia ja asiasi on käsittelyssä.

Vanhimmat kotiutukseni ovat 24.5.2026 tehtyjä 4kpl 1000e nostoja. Sen jälkeen olen toisinaan peruuttanut nostoja ja tehnyt niitä lisää ja näin ollen 1000euron nostoja on kertynyt 38kpl. Nostoja on tullut 3kpl perille, eivätkä ne ole olleet mitenkään aikajärjestyksessä. Yksi nosto saapui seuraavana päivänä, mutta vanhimmat nostot ovat edelleen odottamassa.

Kasinon asiakastuki vahvisti, että kasinolla on 5000 viikottainen nostorajoitus. Sivustonne sanoo että 20000/kk ja nämä täsmäävät. Tähän mennessä olen kuitenkin saanut vain 3 nostoa 3 viikon aikana.

Mikäli tilanne etenee ja haluatte kuvakaappauksen juuri tämän hetken nostoista, toimitan sen teille.

Tämän lisäksi tilillä on 8000 euroa odottamassa nostoa, sillä en ole uskaltanut nostaa niitä kun kasinon nostot eivät ole toimineet odotetulla tavalla.

Olen käyttänyt kasinolla pankkitunnistautumista ja käyttäjänimeni on sen mukaan tehty. KYC-prosessi on valmis ja sen lisäksi olen toimittanut IBAN tilini tositteet ja ne on kuitattu vahvistetuiksi noin 2 viikkoa sitten.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

There have been 4 withdrawals so far. One withdrawal took only 2 days from the withdrawal request. The withdrawal received yesterday was processed between 24.5. and 9.6., roughly 2.5 weeks.

I have requested withdrawals via instant payment, with INPAY as the service provider, and via traditional bank transfer, with the payment coming from Mifinity Malta Limited. Both of these methods have been successful at least once.

Now that one withdrawal has arrived, there are 37 withdrawals of 1000 euros left in withdrawal requests. Most of the withdrawals have been requested as instant transfers via INPAY.

Tällä hetkellä kotiutuksia on tullut 4 kpl. Yksi kotiutus kesti vain 2 päivää nostopyynnöstä. Eilen saatu kotiutus oli käsittelyssä 24.5.-9.6. välisen ajan eli karkeasti 2,5viikkoa.

Olen pyytänyt nostoja pikamaksuna, jolloin palveluntarjoajana INPAY, sekä perinteisenä pankkisiirtona, jolloin maksu tulee Mifinity Malta Limited-nimellä. Näistä menetelmistä molemmat ovat onnistuneet ainakin kerran.

Nyt kun yksi kotiutus saapui. on nostopyynnöissä jäljellä 37kpl 1000euron nostoja. Suurin osa nostoista on pyydetty pikasiirtona INPAY:lla.

Dear Monsteri28,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

I don't understand why the casino states that 5,000e is the maximum limit per week and 20,000e per month, but so far I have been able to withdraw my winnings around 1,000e per week.

I have also asked the casino for advice on how to set responsible gambling restrictions, as I do not have a password for the casino (because I have logged in with my bank account) and therefore cannot set any restrictions myself.

Minä en ymmärrä miksi kasino ilmoittaa, että 5 000e on maksimiraja viikossa ja 20 000e kuukaudessa, mutta tähän mennessä olen saanut voittojani kotiutettua noin 1000 viikossa.

Olen myös pyytänyt kasinolta neuvoja miten asetan vastuullisen pelaamisen rajoitteita, sillä en omista kasinolle mitään salasanaa( koska olen kirjautunut pankkitunnuksilla) eikä siksi mitään rajoitteita voi itse asettaa.

In addition to this, the casino states on its website that various responsible gambling restrictions can be requested via email, but the casino's customer service acts completely ignorant every time they are contacted with such requests.

Tämän lisäksi kasino ilmoittaa sivuillaan, että erilaisia vastuullisen pelaamisen rajoituksia voi pyytää sähköpostin välityksellä, mutta casinon asiakaspalvelu esittää joka kerta täysin tietämätöntä kun heihin ottaa yhteyttä tämän kaltaisilla pyynnöillä.

Hello Monsteri28,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Depositwin Casino to join the conversation.

Dear Depositwin Casino,

I respectfully request clarification on the reasons behind the non-processing of the player's withdrawal from your end, especially considering the considerable time that has elapsed. I would also appreciate information on when this matter will be resolved.

Additionally, I must request a clear explanation as to why the player’s request for responsible gambling restrictions has not been responded to, as such requests are expected to be handled with appropriate priority and care.

If there are any pertinent details or circumstances related to this case that cannot be disclosed publicly, I would be grateful if you could share them directly with me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

Dear Olli and Guru Mods,

apologies for the late reply, Olli congratulations on the big win!

Our finance department has been processing withdrawals in accordance to the weekly and monthly limits. To clarify, regular accounts have a 2.5k weekly limit or 10k monthly limit. We have so far processed the majority of the monthly limit for June, and we will keep approving to meet the Terms and Conditions limits.

Kindly note that weekly limits increase to 5k per week for enhanced accounts, or in other words players well on the way to VIP status.

I also checked the claim that you were denied responsible gambling measures, but your account is currently self-excluded so I don't understand that part. Deposit limits are not available on our site due to the inability to regulate crypto deposits, but other than this we are always happy to advise on the available measures players can take.

We remain at your disposal for further help!

DepositWin

The casino's claim is partly true. Yes, my account is in a 1-week self-imposed lockout mode as a trial. However, deposit limits cannot be set and I am grateful that the reason has now been clarified.

The account is closed for testing purposes, because I'm interested in whether withdrawals will come, even though the account is on hold. Many casinos do not process withdrawals if the account is on hold. Depositwin customer service assured that withdrawals will be processed despite the closure. At this point, as of 2 pm Finnish time on Thursday, no weekly withdrawals have come, although so far there have usually been two withdrawals, one on Thursday and one on Friday.

In addition, £2,500 is roughly €3,000, so the casino's response does not explain why there are withdrawals of €2,000 per week.

There are currently 17 withdrawals in processing for approximately 17,000 euros. There are 7,000 successful withdrawals.

Kasinon väittämä pitää osittain paikkansa. Kyllä tilini on kokeilumielessö 1viikon omaehtoisessa sulkutilassa. Sen sijaan talletusrajoituksia ei pysty asettamaan ja kiitän siitä että syy selvisi nyt.

Tili on suljettu kokeilumielessä, sillä minua kiinnostaa tuleeko kotiutukset, vaikka tili on tauolla. Monella kasinolla kotiutuksia ei käsitellä jos tili on tauolla. Depositwin asiakaspalvelu vakuutti että kotiutukset käsitellään sulusta huolimatta. Tässä vaiheessa suomen aikaa torstaina klo 14 yhtään viikottaista kotiutusta ei ole tullut, vaikka tähän mennessä kotiutuksia on yleensä tullut kaksi kappaletta yksi torstaina ja yksi perjantaina.

Tämän lisäksi 2500 puntaa on karkeasti 3000 euroa, joten kasinon vastaus ei selitä, miksi kotiutuksia on 2000euron edestä viikossa.

Tällä hetkellä kotiutuksia on käsittelyssä 17kpl noin 17 000 euron edestä. Onnistuneitakotiutuksia on 7000 euron edestä.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

There have been 11 successful withdrawals x1000e. I have managed to play back a large part of the winnings, thanks to the casino's inadequate responsible gambling tools. I am still waiting for 5 withdrawals. The withdrawals arrived even though the account was locked, so thanks to the casino for that.

Onnistuneita kotiutuksia on 11 kpl x1000e. Ison osan voittopotista olen onnistunut pelaamaan takaisin, kiitos kasinon vajavaisten vastuullisen pelaamisen työkalujen. Odotan edelleen 5 koitutusta. Kotiutuksia saapui vaikka tili oli lukittuna joten kiitos kasinolle siitä.

Hi Olli,

Of course withdrawals come through even for timed out accounts, I believe you should have been informed of that. You haven't been receiving emails because emails don't go out to timed out accounts, as usually its used for taking a break and we don't want to disturb our players during the period.

Currently there are 2.5k remaining to be processed with 1k processed today.

We will do our best to approve the remaining ones this week.

Thank you for the patience and understanding

Dear Monsteri28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Monsteri28,

Can you please confirm that you have received the funds?

Dear Monsteri28,

While it appears that the matter has been resolved and you have received all the withdrawals you were entitled to, we have not received confirmation from you as to whether the issue has been resolved to your reasonable satisfaction or whether you require any further assistance.

Due to the lack of a response from you, we must regrettably proceed with closing this complaint as rejected.

I would like to thank the casino team for their cooperation throughout the review of this case.

Should you experience any issues with this or any other casino in the future, please do not hesitate to contact us. We will try our best to assist you.

Best regards,

Michal

Casino Guru