Depositwin Casino - Pelaaja kokee viivästyneitä kotiutuksia kasinolta.

Hello!

I was delayed at Depositwin casino and have tried my best to withdraw the money I won.

Currently, the casino has requested a withdrawal of 38x1000 euros. I have received 3x1000 withdrawals in 3 weeks. I have also contacted the casino's finance and customer service many times and they always tell me to wait, be patient and your case is being processed.

My oldest withdrawals are 4 withdrawals of 1000 euros made on May 24, 2026. Since then, I have occasionally canceled withdrawals and made more, and thus 38 withdrawals of 1000 euros have accumulated. 3 withdrawals have arrived, and they have not been in any chronological order. One withdrawal arrived the next day, but the oldest withdrawals are still waiting.

The casino's customer support confirmed that the casino has a weekly withdrawal limit of 5000. Your website says 20000/month and these match. However, so far I have only received 3 withdrawals in 3 weeks.

If the situation progresses and you want a screenshot of the current withdrawals, I will provide it to you.

In addition to this, there is 8,000 euros in the account waiting to be withdrawn, as I haven't dared to withdraw them when the casino's withdrawals haven't worked as expected.

I have used bank authentication at the casino and my username is made accordingly. The KYC process is complete and in addition I have submitted my IBAN account documents and they were acknowledged as confirmed about 2 weeks ago.

Hei!

Minua lykästi Depositwin-kasinolla ja olen pyrkinyt parhaani mukaan nostamaan voittamiani rahoja.

Tällä hetkellä kasinolta on pyydetty nostoa 38x1000euroa suuruiseen summaan. Olen saanut 3 viikon aikana 3x1000 noston. Olen myös ottanut kasinon finanssipuoleen ja asiakaspalveluun monta kertaa yhteyttä ja minulle vastataan aina, että odota, malttia ja asiasi on käsittelyssä.

Vanhimmat kotiutukseni ovat 24.5.2026 tehtyjä 4kpl 1000e nostoja. Sen jälkeen olen toisinaan peruuttanut nostoja ja tehnyt niitä lisää ja näin ollen 1000euron nostoja on kertynyt 38kpl. Nostoja on tullut 3kpl perille, eivätkä ne ole olleet mitenkään aikajärjestyksessä. Yksi nosto saapui seuraavana päivänä, mutta vanhimmat nostot ovat edelleen odottamassa.

Kasinon asiakastuki vahvisti, että kasinolla on 5000 viikottainen nostorajoitus. Sivustonne sanoo että 20000/kk ja nämä täsmäävät. Tähän mennessä olen kuitenkin saanut vain 3 nostoa 3 viikon aikana.

Mikäli tilanne etenee ja haluatte kuvakaappauksen juuri tämän hetken nostoista, toimitan sen teille.

Tämän lisäksi tilillä on 8000 euroa odottamassa nostoa, sillä en ole uskaltanut nostaa niitä kun kasinon nostot eivät ole toimineet odotetulla tavalla.

Olen käyttänyt kasinolla pankkitunnistautumista ja käyttäjänimeni on sen mukaan tehty. KYC-prosessi on valmis ja sen lisäksi olen toimittanut IBAN tilini tositteet ja ne on kuitattu vahvistetuiksi noin 2 viikkoa sitten.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila