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Title: DBBet blocked my account after my first withdrawal request

I would like to report a serious issue with DBBet.

I made a deposit of 42,000 FCFA via Orange Money on 25 May 2026 and received the first deposit bonus offered by the website. After playing in accordance with the terms and conditions, my balance reached approximately 80,000 FCFA.

On 26 May 2026, I submitted my very first withdrawal request. The next day, on 27 May 2026, my account became inaccessible.

DBBet's Security Team informed me that my account was under review for 72 hours. However, that deadline passed a long time ago. As of today, my account remains blocked, I cannot access my funds, and my emails are no longer being answered.

My account ID is 1680337121.

I am simply requesting:

Restoration of access to my account;

An official explanation for the restriction;

Payment of my funds, approximately 80,000 FCFA.

I hope DBBet will resolve this matter promptly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a casino bonus or a sports bonus?
• Which games did you play while your bonus was active?
• Which identity documents did you provide to the casino for the KYC verification? Have any of your documents been reviewed by the relevant department before your account was blocked?
• When was the last time you received an email from this casino, and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear nanko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru