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I have a problem depositing 5000 Egyptian pounds. I submitted all the required documents, but since then I haven't received a response or had the problem resolved.

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Dear Mazika,

Thank you for submitting your complaint and the supporting evidence. I’m sorry to hear about your problem with the deposit. I understand your concerns regarding the EGP 5,000 transaction and the difficulties you have experienced over the past week, including your concerns about a potential security issue and the lack of communication with the agent.

To help us review your case, could you please provide:

• Proof of the EGP 5,000 transfer (receipt, bank statement, or payment confirmation).
• Details of when the transaction was made.
• Any communication you have had with the casino or the agent regarding this matter.

Additionally, could you clarify whether the funds were never credited to your gaming account, or whether they were credited and later became unavailable?

Once we receive this information, we will review the case further and determine how we may assist you.

Best regards,

Jean

I don't know how to upload videos to the site here. Also, the money hasn't been credited to my account at all; the agent is trying to evade responsibility.

Thank you for your reply.

Could you please show screenshots of your casino account's deposit history?

Please provide a screenshot of the payment instructions found in the casino's cashier when trying to deposit.

Additionally, please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead. My email address is jean.s@casino.guru.

I appreciate your cooperation.

Dear Mazika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.