DBbet Casino - Pelaajalla on viiveitä tietoturvatiimin kanssa.

I have a problem with the security team. They requested account verification, and after sending all the required documents, their email isn't responding and they're trying to evade responsibility. My game account number is 1695956339

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for verification, and when exactly did you send the most recent document?
• What types of games did you play at this casino?
• Have you submitted any withdrawal requests that are currently pending in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The document I sent is my personal verification card, and it was accepted. I didn't do anything on the account; everything was normal. As soon as I made another deposit, the account was blocked. I contacted the support team, but they haven't responded.

Thank you for your reply.

Please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.

My email address is veronika.f@casino.guru.

I appreciate your cooperation.

Dear Mobaru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.