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Good day,

Dailybet reopened my casino despite my gambling addiction, and I've lost €260 since the reopening! I request a refund of my losses since the reopening! I've also been banned from many casinos with the same operator because of my gambling addiction! Therefore, it shouldn't be possible to reopen an account if I've been banned from many casinos with the same operator because of my gambling addiction!

Guten Tag,

Dauardbet hat mein Casino trotz Spielsucht wieder eröffnet und ich konnte so 260€ seit der Wiedereröffnung verlieren! Ich bitte um eine Rückerstattung meiner Verluste seit der Wiedereröffnung! Ich bin außerdem bei vielen Casinos wegen meiner Spielsucht gesperrt die den selben Betreiber haben! Es sollte daher überhaupt nicht möglich sein ein Konto wieder zu eröffnen wenn ich bei den gleichen Betreiber bei vielen Casinos wegen meiner Spieß gesperrt bin!

Dear ChrisHC99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests previously submitted to the casino with me? Please share the information to my email at tomas@casino.guru
• Could you please explain the process of reopening your account? Who initiated the reopening of your account, and what requirements were there for your account to be reopened?
• Has the casino responded to your refund request already? What did the casino reply?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dazardbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@dazardbet.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the update and the explanation of the situation.

Could you please explain on who's initiative the account to be reopened on May 2nd?

Do you have proof that you informed the casino about your gambling problems in the past you may share with me?

Please understand that without this or similar proof, we won't be able to confront the casino, as casinos licensed under Anjouan Gaming are not obligated to extend self-exclusion to associated brands.

Looking forward to your reply.

Good day,

Unfortunately, I didn't save this recording when I requested my account be closed! But this email from DazardBet clearly shows, as they don't deny it, that my account was closed because of my gambling addiction! They simply state that my account was reopened at my request! I'm sending you this email as an attachment! I'll now request that DazardBet send me the chat transcript, and I'll forward it to you immediately!

Guten Tag,

leider habe ich diese Aufnahme nicht gespeichert als ich die Schließung meines Kontos angefragt habe! Aber in dieser E-Mail von DazardBet ist klar ersichtlich da sie es nicht bestreiten dass mein Konto wegen mein Spielsucht geschlossen wurde! Sie sagen lediglich dass auf meinen Wunsch mein Konto wieder geöffnet wurde! Ich sende ihnen diese Mail im Anhang! Ich werde jetzt bei Dazardbet anfragen dass sie mir das Chatprotokol sendem dann werde ich es Ihnen sofort weiterleiten!

Thanks for your reply.

From the context of the email you received, it's not clear what the reason for the account closure was in the past. If a player requests a self-exclusion from the casino without a particular reason, we accept a situation where the casino reopens the player's account in certain circumstances.

Without particular proof that you informed the casino about your gambling addiction/gambling problems, we can't confront the casino for failing to protect you.

Due to insufficient evidence, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion.

Don't hesitate to take advantage of responsible gambling tools in our responsible gambling guide. https://de.casino.guru/ratgeber-verantwortungsvolles-spielen

Please do not hesitate to contact us if you run into issues with any online casino in the future.