Dafabet Casino - Pelaajien kotiutukset ovat viivästyneet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you achieved your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

I submitted the required KYC documents on 17 February 2026 as requested by the operator. The documents provided include:

• Government ID (Identity proof)

• Selfie with government Id proff

All documents were uploaded in the correct format as instructed on their website.

Since then, the status has shown "Under Review," and I have not received any confirmation or request for additional documents.

Regarding the winnings, they were achieved through regular gameplay. I did not violate any terms and conditions to my knowledge. If the operator requires any further verification, I am fully willing to cooperate.

My concern is that despite submitting all documents, my withdrawal requests have continued to be declined without a clear explanation.

I kindly request your assistance in asking the operator to either:

• Complete the KYC verification, or

• Provide a clear reason for the repeated withdrawal rejections.

Thank you for your support.

Kind regards,

Dear Sarjan333,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Still no progress sir more than 20 days of document submitted they still not process my withdrwaltill

Hello Sarjan333,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a solution for your verification and withdrawal issues.

I would like to request the presence of a representative from the casino in this conversation.

Dear Dafabet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Hi Sarjan333,

Upon checking, the submitted docs have been checked and verified. Please submit a new withdrawal request. Thank you.

Dear Dafabet Casino,

Thanks a lot for the update.

Dear Sarjan333,

As your documents have been successfully verified now, please go ahead and make your withdrawals. I will continue to monitor the progress of your withdrawals. I kindly request that you give me an update every few days.

Thank you for your cooperation.

Dear Sarjan333,

We are extending the timer for 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Everyone,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

Best Regards,

Lala