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Dear Prasad1131,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear casino guru,

I have submitted all proofs all details everything i had to dafabet team through email and live chat including the payment reciept their own payment service provider payment gateway screenshot both.

Still they say we cannot help as money did not reach them. Is it the responsibility of the platform to manage and connect with their third party service provider. How could I even intervene or my bank help in such case even though the money has already left my account permanently.

Please help me here. 10k is big amount for me and I have played on this platform for long and I feel betrayed and suggest no one join here too, if they cannot take their own responsibility.

I am ready to provide all specific details and communications if needed too, I have email threads and all payment proofs already attached from reciever to send (me) here in thsi thread already.

They also say that payment appears to be processing stage, even though in very first stage of my thread you can see they marked my payment as failed even after thsi response from the dafabet team. It is really frustrating

Why is it taking so long 😩

Thank you for reaching out, and I sincerely apologize for the delay in responding. We are currently managing over 1300 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Please send me the bank statement covering the period from August up to the present date at veronika.f@casino.guru.

Also, kindly forward me the communication with your payment provider regarding the status of the transaction, as your transaction history on the casino's website shows that the deposit failed and therefore was not received by the casino.

Please check email. I have sent the required info

Dear Prasad1131

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Prasad1131,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Dafabet Casino to join the conversation.

Dear Dafabet Casino,

Could you please clarify why the player's deposit of ₹10,000 with UTR: 623901189096 was still not credited to their account?

Please confirm with your payment provider the status of this transaction and let us know when this will be credited to the player's account.

If there are any factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Hi Team,

Transaction was already successful.

Thank you

Dear Prasad1131,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.