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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Based on the screenshots provided, the communication from the casino refers to a different transaction from the one in your receipt.
• Could you please share with me your communication with the casino regarding the appropriate transaction?
• Could you please share a screenshot from your player's account about how the transaction is listed in your deposit history?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your patience.

To clarify, the original payment of INR 20,000 was actually made on 5th June 2026 (as per the UTR receipt I shared).

However, Dafabet only registered or processed the transaction on 7th June 2026 under the transaction ID 516178207 you see in my Dafabet account.

So, it’s a continuation—my payment on the 5th is being reviewed under the 7th June transaction record.

I’ve attached:

The original payment receipt (5th June).

Dafabet deposit status (7th June).

My conversation with Dafabet showing it is still pending review.

Additionally, it has already been more than 25 days since my original payment on the 5th of June, and I am getting quite concerned about the delay. I would appreciate any help to expedite the resolution."

Please proceed with the complaint based on this. Let me know if you require anything further.

Sir I didn't recieve any response from your side since 2days

Thanks for your reply.

Could you please explain whether you are concerned about the different pending transactions you provided screenshots of?

Has the casino provided you with assistance regarding the other transactions?

Could you please share relevant records from your bank statement regarding the transactions ranging from the 5th of June to the 9th of June?

Thanks in advance for your cooperation.

Dear Tomas, i sent bank statement via Gmail check please

And your taking one week for this reply this is like tooo bad you plartfom just wasting players time and problem was automatically solver player thinks it's done from your side🤦

Thank you for your patience.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

We apologize for any misunderstanding.

According to the screenshots you provided earlier, several unprocessed transactions are pending on your account; however, your complaint is regarding only a single one of these transactions:

Has the casino provided you with assistance with these transactions? Do you wish us to contact the casino regarding these transactions?

Kindly provide an explanation to us.

Thanks in advance for your reply.

I don't understand i filed complaint 15dyas back and you guys every 7days to come and ask clearify deposit and I understand in 15days your not take step against dafabet i filed complaint literally 15days back still you need to clearify my deposit 🤦this is the worst plartfom I ever seen in my life

Dear Bunny4848,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Ok thank you 45+ days completed since deposit

Dear Bunny4848,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Dafabet Casino to join this conversation and assist in addressing the complaint.

Dear Dafabet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

DAFABET will come and write only deposit is still in validation process. Seee this is only they say Mark my words 50days completed only they will tell you same reason deposit in validation

Hi Bunny4848,

The transaction has been forwarded to our relevant department. We will update you once we receive their feedback.

How much time will takes to get reply from your relevant team ? I trust your relevant team sent only one message it is: your deposit is under validation 😂

Dear Dafabet Casino,

Thank you for your response and for your continued cooperation.

Please keep us updated on the progress of the investigation and let us know as soon as you receive feedback from the relevant department.

I look forward to your response.

Dafabet casino

Any update from your relevant team ?

Dear DAFABET CASINO

2days completed your not get update from relevant team ? 48days completed successfully your wasting your VIP PLATINUM 18TH LEVEL player valuable Time!

Dear STEFAN

See your given time is nearly completing they didn't solve the problem and wasted another 7days. 52days completed my deposit please take serious on this issue please. they come and say now "deposit is still validation our payments team review this transaction" see this is answer for that side they scammers please take action about it. I trust you

Dear STEFAN

See your given time is completed they didn't solve the problem and wasted another 7days. 53days completed my deposit. please take serious on this issue. Now how they fool us see, they come and say now "deposit is still validation our payments team review this transaction" see this is answer from dafabet side they are scammers. please take action about it. I trust you , i trust casino guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear STEFAN

Please mention them that was helpful to they reach out us . This is my kindly request

Dear DAFABET CASINO,

Why your being silent in this issue? I don't understand 55days completed your payments team still saying same word "transection is under validation"

If your not respond i will do whatever I can do in social media i will do. I have all proofs and I will talk with indian influencers to make a video on DAFABET CASINO INDIAN froud and scam. i will spread this all plartfoms social media.

I have your ALTERNATIVE DESPUTE RESOLUTION PROVIDER details I will complaint against you

Dear CASINOGURU :STEAFEN

are you watching how DAFABET CASINO froud and scam to people.60days completed its means 2months. Still we didn't get any reply from there. I am requesting to CASINOGURU Please take action against DAFABET CASINO.

Dear STEFAN

I don't understand why your also not responding to me

Dear Bunny4848,

Thank you for your patience, and I sincerely apologize for the delay in responding.

I understand your frustration, especially considering how long this issue has been ongoing. We have already requested an update from the casino and extended the response timer to give them an opportunity to address the complaint. Unfortunately, we cannot force the casino to reply or speed up their internal investigation.

At this point, we will extend the timer for the one more time. If the casino still fails to respond or cooperate, we will proceed accordingly, which may include closing the complaint as unresolved. Such an outcome may negatively affect the casino's rating on Casino.Guru.

Thank you for your continued patience and understanding. We will keep you informed of any developments.

Ok I will see bro what happen next but investigation happening since 60days 😂😂 how you guys rating that much in your website I don't understand how froud dafabet is

Hi Bunny4848,

Apologies for the late reply. We are glad to inform you that the amount has been credited to your Dafabet account. Thank you

Dear CASINO GURU

It was really really thanks to

CASINOGURU AND STEFAN ALSO thanks to you thanks for your concern and your efforts really I got my money thanks...

I asking to dafabet your wasted time your Valuable VIP PLATINUM 18TH LEVEL PLAYER TIME I think I need to get any compensation

Dear Bunny4848,

I hope this message finds you well.

Would you like to keep your funds in your casino account so that we can consider this complaint resolved, or would you prefer to withdraw your funds first, in which case we will keep the complaint open until the withdrawal has been completed?

Please let me know how you would like to proceed.

I look forward to your response.

Dear Stefan,

Thank you for your message. I can confirm that I have now received my funds successfully.

However, I would also like to point out that this issue has been ongoing for almost two months, during which my funds were unavailable and I had to spend considerable time following up and waiting for the matter to be resolved.

Therefore, before closing the complaint, I would like to ask whether the casino can offer me any compensation or goodwill gesture for the lengthy delay and inconvenience caused.

I would appreciate it if you could discuss this with the casino and let me know what compensation they are willing to offer.

Kind regards,

Bunny4848

Hi Bunny4848,

Your request has been forwarded to our relevant team. We will update you once we received their feedback.

Hi Bunny4848,

We would like to offer you an apology bonus of INR 5,000.00 with a 5x WR. Please confirm if you would like to accept it.

Yes I will accept

Dear Bunny4848,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru

We’ve reopened this complaint at the request of Bunny4848. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Dafabet Casino,

Thank you for your response and for offering the player an apology bonus.

The player has confirmed that they would like to accept the INR 5,000 bonus with 5x wagering requirements.

Could you please let us know when the compensation will be credited to the player's account?

I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bunny4848,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan