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I am facing a serious issue with Dafabet regarding my withdrawal and account verification.

My withdrawal has been pending since 15 March 2026. Dafabet asked me to upload verification documents, which I am fully ready to provide.

However, when I try to upload the documents on their website, the system shows error code DU03 at the final submission stage. The documents get selected successfully, but submission fails due to this error.

I have already tried all troubleshooting steps suggested by their support team:

- Different devices and browsers

- Clearing cache and cookies

- Renaming and resizing files

Despite this, the issue persists.

This clearly indicates that the problem is on Dafabet’s system, not from my side. Because of this technical error, I am unable to complete verification and my withdrawal is being unfairly delayed.

I have also contacted live chat support and sent email with all my documents attached, but instead of resolving the issue or providing an alternative submission method, they keep repeating generic troubleshooting steps.

This is unacceptable because:

1. I am ready with all documents

2. Their system is blocking submission

3. My withdrawal is being held due to their technical issue

I request Casino Guru team to intervene and ask Dafabet to:

- Either fix the DU03 error immediately, OR

- Accept my documents via email and complete verification manually

I have full proof including:

- Screenshot of DU03 error

- Chat transcripts with support

- Email communication

- Transaction history

I request urgent help in resolving this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 655Pink6,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please advise whether you have tried uploading the documents in a different format?
2. Have you received any response from the casino after submitting the documents via email?
3. Could you kindly provide the email address to which you sent the documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your response.

1. Yes, I have tried uploading documents in different formats and sizes. The documents are selected successfully, but submission fails with error DU03.

2. Yes, I have already sent all required documents via email to Dafabet on 29 March 2026. However, I have not received any proper response or verification confirmation yet.

3. I sent the documents to support.inr@dafabet.com and documents@dafabet.com.

I have also attached proof of email submission.

Despite this, my issue remains unresolved and my withdrawal has been pending since 15 March 2026.

This issue is clearly from Dafabet’s system. I request your assistance to ask them to either fix the error or verify my account manually using the documents provided.

Thank you.

Dear Attila,

Thank you for your response earlier.

I would like to follow up regarding my complaint as my issue is still unresolved.

I have already provided all requested information and also submitted my documents to Dafabet via email. However, I have not received any proper response or verification confirmation from Dafabet yet.

Additionally, I am still unable to upload documents on their website due to error DU03.

My withdrawal has been pending since 15 March 2026, and I kindly request your assistance in escalating this matter with Dafabet.

Looking forward to your support.

Best regards

Dear Attila,

I would like to provide an update regarding my case.

I have now successfully submitted all my verification documents through Dafabet’s website, and the status shows that the documents are under review.

I have also placed a new withdrawal request on 05 April 2026.

Since all requirements have now been fulfilled from my side, I kindly request your assistance in asking Dafabet to:

- Complete the verification process, and

- Process my withdrawal without any further delay

My withdrawal has already been pending since 15 March 2026, so I request an expedited resolution.

Thank you for your support.

Dear 655Pink6, thank you for your response. Have you received any communication indicating the status of your latest document submission?

Additionally, could you please forward the documents you have provided for the KYC verification? You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Have received no communication from dafabet .

Already uploaded kyc documents to dafabet also sent to the mail you provided

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello 655Pink6,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to extend an invitation to Dafabet Casino to participate in this discussion.

Dear Dafabet Casino,

Could you kindly clarify why the player was not offered an alternative method to submit their documents, given that the standard in-account process is not functioning for them? What steps can be taken to resolve this matter?

Furthermore, could you please verify whether this issue is limited to this particular player account or if other customers have also experienced similar difficulties with document uploads?

If there are any other considerations affecting this situation that cannot be disclosed publicly, please do not hesitate to reach out to me directly at michal.k@casino.guru.

Hi 655Pink6,

Apologies for this. Your docs have been received and verified. Kindly send a new withdrawal request. Thank you.

Dear 655Pink6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 655Pink6,

While it appears that the matter has been clarified and you most likely have received the funds, otherwise you would still enquire about them, we have not received confirmation from you on whether this case can be considered sufficiently addressed or if you need additional assistance. Due to your lack of response, we regrettably must move forward with closing this complaint as rejected. I would like to thank the casino team for their cooperation.

If you experience any further issues with this or any other casino in the future, please do not hesitate to reach out to us—we will try our best to assist you.

Best regards,

Michal

Casino Guru