Dafabet Casino - Pelaajan kotiutukset poistetaan käytöstä ilman selitystä.

My Dafabet account withdrawals have been disabled since 21 April 2026 without any proper explanation.

Facts

Withdrawals worked on 19–20 April

From 21 April onwards, all withdrawals show "Withdrawal Disabled"

KYC completed; documents page shows "No action required"

Deposits and betting are still allowed

Issue

Support mentioned an "unconfirmed deposit" but did not provide transaction details (ID, date, amount)

Support emails incorrectly claim I requested deduction; I have not given any consent

No timeline or clear reason has been provided

Request

Provide full details of the alleged unconfirmed deposit

Explain why withdrawals are restricted while betting is allowed

Confirm that no deduction will be processed without my approval

Restore withdrawals

I am cooperative and ready to provide any required information once details are shared.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please describe the issue with an "uncredited deposit" in more detail? Please forward me the communication between you and the casino customer support regarding this deposit at veronika.f@casino.guru.
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Have you made any deposits or activated any bonuses between 20 and 21 April, when your withdrawals stopped working?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your response. Please find clarification below:

1. Unconfirmed Deposit:

Casino support has mentioned "unconfirmed deposit" but has NOT provided any transaction ID, date, or amount. In live chat, they confirmed there is no wagering, no verification required, and no suspicious activity. So currently, no actual unconfirmed deposit is identified.

2. Games Played:

I played mainly sports betting (cricket markets). No bonus abuse or irregular activity.

3. Deposits (Before Issue):

₹10,000 – iCash (Completed)

₹10,000 – iCash (Completed)

₹100,000 – iCash (Completed)

All proofs have already been shared with the casino. No bonus was activated.

Main Issue:

Withdrawals were working on 19–20 April but got disabled from 21 April. Since then, casino has given conflicting reasons and no clear explanation.

I will email all chat records and deposit proofs to you for verification.

I request your help in asking the casino to either provide specific proof of the issue or enable my withdrawals immediately.

Regards,

Anjana41

Update: Documents are now approved. Support has confirmed no wagering, no verification, and no suspicious activity. However, withdrawals are still disabled since 21 April, and no specific issue has been identified despite multiple escalations. The casino continues to provide generic responses without resolution.

Thank you for your emails. Based on your most recent conversations with customer support, it appears that your withdrawal requests could not be processed because the wagering requirements for your deposits have not yet been fully completed.

Can you see any progress bar or indicator in your casino account showing how much of the required wagering has already been completed?

Thank you for your response.

I would like to clarify the following important points:

1. There is NO wagering progress bar or indicator visible in my account.

2. I had previously contacted Dafabet support, and they clearly informed me via email that only ₹399 wagering was required.

3. To be safe, I have already completed more than ₹1200 in wagering, which is significantly higher than the stated requirement.

4. Despite this, my withdrawals are still disabled.

This clearly shows inconsistency in Dafabet’s statements. Initially, they confirmed:

- No wagering pending

- No verification pending

- No suspicious activity

Now they are again claiming wagering issues without specifying:

- Total wagering required

- Wagering already completed

- Remaining wagering amount

I request Dafabet to provide exact figures:

- Total wagering requirement

- Amount already completed

- Exact remaining balance (if any)

Without this transparency, it is impossible for me to comply further, and it appears that I am being misled with changing reasons.

I am fully willing to cooperate, but I need clear and consistent information from Dafabet.

Thank you.

Thank you for your response.

I would like to clearly clarify that the statement regarding "incomplete wagering" is incorrect.

1. Wagering Status:

- My account clearly shows: Bonus Wagering Left: 0.00

- I was informed earlier that only a small wagering (around ₹399) was required

- I have already completed more than ₹1200 wagering

- Additionally, I continued placing bets even after that (proof already provided)

So there is NO pending wagering requirement.

2. Contradictory Responses from Dafabet:

Dafabet has been giving completely inconsistent reasons at different times:

- Wagering pending

- Deposit unconfirmed

- Email not registered

- Case escalated

- Documents under review

Now documents are already APPROVED (since 26 April), and still the issue remains unresolved.

3. No Clear Indicator:

There is no progress bar or any indicator showing pending wagering because there is NO wagering left.

4. Actual Issue:

The real issue is that withdrawal function is disabled without any valid or consistent reason, despite:

- Completed wagering

- Approved KYC

- No suspicious activity

5. Delay Pattern:

- More than 10 days delay

- 100+ emails sent

- 20+ live chat interactions

- Still no concrete explanation or resolution

This clearly indicates intentional delay without justification.

6. Request to CasinoGuru:

Since Dafabet is not responding directly, I request CasinoGuru team to:

- Contact the operator directly and obtain a CLEAR reason

- Ask Dafabet to provide exact wagering calculation (if they claim it exists)

- Ensure immediate enabling of withdrawal

I am ready to provide any additional proof required.

But at this stage, Dafabet must justify why withdrawals are still disabled

Thank you.

Dafabet is not providing any reason, only saying ‘under validation’. No pending KYC or wagering. Still withdrawal disabled."

Update:

After contacting Dafabet support again, the situation has worsened.

Support is not providing any clear reason for withdrawal restriction.

No Ticket ID, no timeline, only generic responses.

Additionally, they are now warning me not to escalate the issue and indirectly threatening account closure.

This behavior is highly unprofessional and raises serious concerns about fairness.

I request CasinoGuru to intervene directly with the operator and obtain a clear explanation and

Dear Anjana41

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Hello there,

Thank you Anjana41 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Dafabet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Hi Anjana41,

Your concern has been forwarded to our relevant department. We will update you once we receive their feedback. Thank you

My concern still not resolved since one month . kindly do it on priority

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Anjana41,

We are glad to inform you that your withdrawal function has been enabled. Please send your withdrawal request for processing. Thank you.

Thank you very much for the update Dafabet Casino representative.

Dear Anjana41, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Anjana41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru