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Complaint Against Dafabet – Withdrawal Disabled Despite Verified Account & ₹10,01,265 Balance (15+ Days Delay)

Dear Casino Guru Team,

I am submitting a complaint against regarding the disabling of withdrawals on my account, resulting in my funds being blocked despite full verification.

Account Details:

Username: SOHITY

My account is active, and I am able to log in successfully. However, whenever I try to withdraw my funds, the system displays "Withdrawal Disabled", and I am unable to access my money.

This issue has been ongoing for more than 15 days, with no proper resolution provided.

Key facts of my case:

My account is fully verified (KYC approved) – proof attached

A withdrawal of ₹50,000 INR was successfully processed earlier, confirming account validity

After this, all further withdrawals were blocked with "Withdrawal Disabled"

My current balance is ₹10,01,265 INR, which is completely inaccessible

I have sent 50+ emails, but only received repetitive, generic responses without resolution

If my account was valid enough to:

Pass verification

Successfully process a withdrawal

Then there is no justified reason to restrict further withdrawals.

I would like to clearly state:

All activities on my account were performed by me

My funds are legitimate and rightfully mine

My Requests:

Immediate removal of withdrawal restriction

Full access to withdraw my balance of ₹10,01,265 INR

A clear and written explanation for the withdrawal restriction

I am attaching all supporting evidence, including:

KYC verification proof

₹50,000 withdrawal proof

"Withdrawal Disabled" screenshots

Email communication history

This situation has caused significant financial stress, and I request urgent assistance.

Thank you for your support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sohity,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sohity,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sohity,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru