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I made a withdrawal before I was told I had to wait to process I sent all the required documents after I received a message That the process was successful that money is credited to my current account

6 working days I have not received anything and they all say the same thing the department will see when they do not know

Ho fatto un prelievo prima mi anno detto che dovevo aspettare di processare ho mandato tutti documenti richiesti dopo ho ricevuto un messaggio Che il processo è andato a buon fine che soldi sono accreditati sul conto corrente passati

6 Giorni lavorativi non ho ricevuto niente è tuti dicono la stessa cosa il dipartimento vedrà quando non si sa

Dear alexandru81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Which payment method you have opted for, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day for my withdrawal I waited for the KYC which happened successfully after I made the withdrawal I received the message that the withdrawal has been credited now talking to the tim they tell me for a couple of days that the department but when you don't know

Bon giorno per il mio prelievo ho aspettato la KYC che è avvenuto con successo dopo ho fatto il prelievo mi è arrivato il messaggio che il prelievo è stato accreditato adesso parlando con il tim mi dicono da un paio di giorni che s'è né occuperà il dipartimento ma quando non si sa

I fully understand your frustration, alexandru81. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello alexandru81,

Have there been any developments since our last conversation, please?

Dear alexandru81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.