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Delayed Withdrawal – $420 AUD Not Processed

Complaint:

I am submitting a complaint regarding a delayed withdrawal of $420 AUD from CrownPlay.

The withdrawal was requested on 15 April 2026 and is still marked as "Processing".

The casino states withdrawals are processed within 3 business days. This timeframe has been exceeded.

I have contacted support multiple times via live chat and email. I have received repeated generic responses with no clear timeframe or resolution.

A previous withdrawal was declined and returned to my balance without my consent. I clearly advised I do not want funds reversed and expect my withdrawal to be processed.

Support has confirmed:

- There are no issues with my account

- My withdrawal is valid

- It is still "in queue" or "being processed"

However:

- No explanation for the delay has been provided

- No confirmed processing timeframe has been given

- My live chat access was restricted after repeated follow-ups

I have submitted a formal complaint via email (ticket 48389551), but the issue remains unresolved.

I am requesting:

- Immediate processing of my $420 AUD withdrawal

- Confirmation that the funds will not be reversed again

I can provide screenshots of chats, emails, and account status as evidence.

This delay is unreasonable and I am seeking assistance in resolving this matter.

Important notice:

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Stay safe.

Dear PlayerV6202,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center