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I tried to withdraw the first time and after 2 weeks ish they delayed my withdrawal and they said they had a problem and that I had to try and withdraw again. It’s been few days now again and nothing came up yet.

I have other 2250$ and I can’t withdraw those until I got the other one accepted

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation:

• Have you successfully passed the full KYC verification?
• Which payment method did you originally choose for your withdrawal request?
• Is this the same method you previously used for depositing into the casino?
• When you submitted the repeated withdrawal request, did you select the same payment method again, or did you choose a different one?
• Did the casino provide you with any explanation as to why your original withdrawal request was cancelled?
• When was the last time you contacted the casino’s customer support regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi

I tried to verify my account but on the website said that I don’t need a verification.

I did put money with my Revolut card. I tried to withdraw with the same card.

they said it was a problem from them and that they were sorry. It was more than 2 weeks

j talked with them couple of days ago and it’s always the same thing, that I have to wait

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru.

Dear Oussama1802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.