Crorebet Casino - Pelaajan tili on suljettu.

The crore bet banned my account.

I don't know why the crore bet banned my account.

My profile verification was also verified completed.

I already maked two withdrawal already before my account get banned.

I deposited 1000 INR and I received 1000 INR bonus and I keep playing and I maked 2700 on my real balance,

Then I created a withdrawal request of 2700 after an hour I went to check my withdrawal status, there I am unable to login they blocked my account permanently.

I received an mail that your account has been banned permanently.

Please help me.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I was focused on playing only crash game.

Sorry I didn't have the link or screenshot of the bonus I activated.

I maked deposit of 1000 INR and I got 1000 INR in bonus when I activated 75% bonus on crash game.

Yes, I contacted with the crorebet support on email, they are replyed,

Your account has been permanently banned due to a violation of our Platform Rules and Terms of Service: https://crorebet.com/terms- of-service



Please refer to Section 5 and Section 13 for more details.



The account cannot be restored. The balance is not available for betting or withdrawal. Creating new accounts on our platform is strictly prohibited.

Dear Player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Additionally, have you played with bonuses in this casino before?

Thank you for your patience and cooperation.

I forwarded the convention on attila.g@casino.guru check out.

yes, I played with bonus before in this casino.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

I am still waiting for the response of

michal.k@casino.guru. the response time is over but I didn't get any reply from the casino

Hello Jitu_66,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Crorebet Casino to join the conversation.

Dear Crorebet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Dear Michal, thank you for your message and for reviewing this case. We have sent all the requested evidence and relevant details regarding this matter to your email for independent review. Please kindly confirm once you have reviewed the information or if any additional details are required from our side.

Dear Crorebet Casino,

Thank you for your email. I have responded back with some additional enquiries and am looking forward to your reply.

Dear Jitu_66,

Could you please confirm whether any of your family members, friends, or acquaintances hold an account with Crorebet Casino?

If they do, have you played at the casino around the same times as them, perhaps during a visit?

Can you please confirm the devices you have used to register and play in Crorebet Casino?

Additionally, please forward me all the documents you have provided the Crorebet Casino team as part of the KYC verification for a independent review at michal.k@casino.guru

Thank you in advance.

No, one play crore bet in my family.

But I am not sure about my friends because they play mostly 4rabet.

I Didn't remember sorry.

I used my REAL ME NARZO 70X TURBO to register and to play.

Dear Jitu_66,

Thank you for your response. Could you please confirm whether you have created and used only one account with Crorebet Casino?

You stated, "My profile verification was also verified completed. I already maked two withdrawal already before my account get banned." However, based on the information and evidence available, this appears to be inaccurate. Your account was closed following the initiation of the KYC process.

I look forward to your clarification.

Thank you for all the information and evidence provided, Crorebet Casino team.

Dear Jitu_66,

After carefully reviewing the information and evidence provided by the casino, I regret to inform you that you have not passed the KYC verification process for legitimate reasons.

In addition, you chose not to provide the requested documentation for our independent review as a dispute mediator. While we fully respect your decision, please understand that without this documentation, we are unable to offer any further assistance, as previously communicated via email.

Based on the available information and evidence, it appears that the casino has acted in accordance with its terms and conditions, which you agreed to upon registration. We have not identified any wrongdoing on the casino’s part.

Consequently, this case will now be closed as Unjustified.

I highly encourage you to invest some time in understanding the terms and conditions of any casino you register with and to follow them closely to prevent encountering similar issues in the future. Ultimately, by signing up, you agree to these rules, which are of utmost importance.

Should you encounter any issues with this or another casino in the future, please feel free to contact us, and we will do our best to assist you.

Best regards,

Michal

Casino Guru