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I made an instant transfer yesterday and the amount has not yet been credited to me. I also sent the bank statement of the transaction to support in the live support chat and they keep putting me off by saying there are technical problems at the moment and they will contact me by email. But so far I have not received a single email in which they have responded. I have attached both proofs of payment in the form of PDF files. It would be great if you could help me and solve the problem. Thanks, regards, Björn

Ich habe eine sofortüberweisung gester durchgeführt und der betrag wurde mir bis jetzt noch nicht gutgeschrieben. dem support habe ich auch den bankauszug der transaktion im live support chat zugeschickt und sie vertrösten mich immer wieder mit der aussage es gibt technische probleme zur zeit und sie melden sich per email. aber bis jetzt noch keine einzige email bekommen, indem sie sich äußern. beide zahlungsnachweise habe ich im anhang in form von pdf dateien beigefügt. wäre toll wenn sie mir weiterhelfen und das problem behoben wird. danke gruß björn

Dear blaschke89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards, 

Dominika

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Dear blaschke89, have you reached out to your payment provider?

Has the deposited amount been credited to your account?

Dear blaschke89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.