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I requested self-exclusion of my account on 06/25/2025 by sending various emails but it seems that no one is interested and they pretend nothing is happening.

Ho richiesto l'autoesclusione del mio account il giorno 25/06/2025 inviando varie mail ma sembra non gli interessi fanno finta di niente. 

Dear Goldgemini10,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They will also explain all further steps to you and what is needed from you.

Customer support: support@cosmicslot.com

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Could you please specify the reason for closing your account? Please forward me the self-exclusion requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Hi Kristina thanks I forwarded you the emails I sent to them

Ciao Kristina grazie ti ho inoltrato le mail che ho inviato a loro

Thank you for your reply. I apologize, but I haven't received any emails from the email address you submitted this complaint from. Can you please forward everything again?

Dear Goldgemini10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru