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Hello, I am asking for help in recovering my funds, I ordered a payment for PLN 18,000, unfortunately, despite providing all the documents and positive verification, the company does not pay my funds.

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Dear KKonrad88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, can I ask for your help? They're blocking a huge amount of money I deposited there. Days have passed, and nothing has happened. There are no replies to emails. It's complete ignorance on the casino's part.

I'm begging for help. This casino is completely ignoring the withdrawal requirement. They accepted a deposit of 10,000 PLN the same day and haven't paid out even 1 PLN yet. Every attempt to find out when my money will be refunded is rejected. I'm begging for help. This is a significant sum for me.

Dear KKonrad88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, unfortunately, the withdrawals haven't been paid. I only received a message that a document had been delivered. The problem is that such a document doesn't exist. I've sent a lot of documents, and so far, the account has been successfully verified several times. Unfortunately, the withdrawals still haven't been processed. I'm begging for help in recovering my funds.

Hello again, I'm begging for your intervention. I have increasingly serious concerns about this casino and its reliable operation. They don't fulfill their payment obligations, yet they've received a ton of verification documents. Now, demanding a document from a bank that doesn't exist, they're asking me to prove that the bank doesn't provide such documents. I'm begging for help, because this is absurd.

Hello, has anyone intervened in my case? My withdrawals still haven't been processed. I've been sending documents for almost three weeks. I keep hearing about new ones. Furthermore, this time, they're requesting a document that doesn't exist, which I've informed the casino about. The verification process is being conducted unreliably, and I have serious concerns about the security of my funds. Please provide a specific answer. Thank you in advance and best regards.

Dear KKonrad88, thank you for the provided information. I completely understand your frustration in regards to the prolonged verification process, and I hope that we can resolve this issue as soon as possible. In order for me to better help you with this complaint, could you please summarize which documents have you submitted already, and which are still being requested by the casino?

Additionally, have you made any successful withdrawals in this casino before?

Further, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Hello, the casino, before it stopped processing my withdrawals, paid me my funds once. I provided a Skrill statement showing all deposits to the casino, proof of address, confirmation of the source of the funds used to deposit at the casino, a bank statement, and proof of identity. I wasn't asked for all the documents at once, but one by one after verifying one, then another, and then another. Therefore, I consider these actions to be unreliable and deliberately delayed. The withdrawals were ordered on November 6th, and today it's November 24th. Each time I received information about the need for additional documentation, I provided it within two hours of being notified.

the only payment that came out of the account on October 27.

I was also asked to respond to their questions in the form, which I completed and submitted promptly at the very beginning of this never-ending fight to get my money back.

Hello, I have an update. I am asking for your intervention in my case. I have serious concerns about financial fraud on my casino account. I have received another message requesting documents confirming the origin of the funds. The problem is that these documents have already been submitted and verified positively, but the demands are still the same. Avoiding withdrawals by casino parties is a blatant crime and financial fraud. This is because they can request the same documents over and over again, and after submitting them and after several days, they repeat the same request.

Update. I am requesting your intervention at the casino on my behalf because I am constantly receiving contradictory information, verification activities are being conducted unreliably, documents that were previously verified positively are rejected after resubmission. No one can provide any explanation on this matter. This is pure hypocrisy and actions aimed at harming me, so I kindly request that you intervene directly with the casino.

Hello, I'm begging for help in contacting your company's casino, Corigibet, to obtain an official statement on why my withdrawals haven't been paid. Unfortunately, I've received conflicting information from consultants, and the company doesn't respond to my emails. Verification activities are being conducted unreliably, which I have proof of.

Once again, I was asked for a verification document. The source of the funds used to deposit at the casino had already been accepted. This time, the casino decided not to approve the document and continued to prevent my withdrawal. To explain why my car sales contract was not approved and the verification was completed, the consulate informed me that there was no actual transfer to my bank account, as shown in the screenshot I've attached. Afterwards, of course, I downloaded a bank statement confirming the transfer of PLN 54,900 to my account from this transaction. I presented it to a consultant, who informed me that the documents were now sufficient and met the required conditions, and that I should add them to my profile. Today, I received a message that the document was not accepted and that withdrawal of my funds was impossible. Therefore, I am certain that this casino is avoiding withdrawals and that the verification procedures are being conducted dishonestly and are merely a cover for the predetermined non-payment of funds from the account. This is a financial fraud. Therefore, I am asking you to intervene in this matter in the casino as soon as possible because I am already powerless.

The attached photos show official bank documents confirming the receipt of PLN 54,900 for the sale of a car, which I presented to the casino as proof of origin for the funds. The consultant told me that this agreement does not show the actual transfer to the account. After providing transaction confirmation from my bank accounts confirming the receipt of funds under this agreement, and after the consultant confirmed the accuracy of the documents and uploaded them to the casino website, the documents were rejected. This is evidence of hypocrisy and dishonest actions with the predetermined goal of not withdrawing the funds. The casino does not verify anything; they are simply trying to avoid the obligation to withdraw the funds from the account. Therefore, I am begging for urgent intervention from your institution at the casino to clarify and pay my debts. Thank you in advance, and I sincerely ask for your help.

Dear KKonrad88,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Thank you. I hope this helps, because the casino's ignorance and hypocrisy are endless, and I already feel powerless in this unequal fight.

Dear KKonrad88,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

Please remain patient, as this process can unfortunately take some time. If there are any updates or new details since your last message, please share them with me here. As part of our standard procedure, I’m also inviting a representative from Corgibet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Corgibet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the rejected verification documents and the reasons why the verification process and the withdrawal have been delayed.

Thank you for your cooperation and a timely response.

Hello Mr. Samuel, as you can see, the casino doesn't care about calls for action or information. And yet, the illegality and ignorance of the payment obligation continue unabated. Have you contacted these ignorant individuals and managed to find anything? Or how can we hold them accountable for actions that constitute financial fraud?

Hello KKonrad88,

I understand your frustration about the delayed withdrawal. Please note that my role here is to facilitate communication and monitor the case. I do not have the ability to enforce the casino’s actions directly.

I kindly ask for your patience while we wait for the casino’s response. Any updates or progress will be shared here as soon as they are available.

Thank you for your cooperation.

Oh, I see. Sorry, I didn't know that.

The frustration stems more from the way it looks. Aside from the time, the actions there are not conducted reliably, contradictory information is constantly being provided, documents magically disappear, and no one sees the messages regarding the withdrawal of funds.

Dear KKonrad88,

We apologize for the delayed response, as the provided documents were still under review until now.

We are pleased to inform you that the document has been accepted. Please proceed to request the withdrawal of your balance.

Kindly note, as stated in our Terms and Conditions (Clause 7.10), withdrawal processing can take up to 24 hours. After processing, the funds may take up to 5 banking days to reach your account via bank transfer.

If you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,

Corgibet Casino

Hello everyone,

Thank you to the Corgibet Casino representative for the update regarding the document review and withdrawal process.

KKonrad88, I appreciate your patience and cooperation. Please keep me informed once the withdrawal has been processed so we can continue monitoring the situation and proceed to close the complaint once everything is completed.

Hello, my payments have been received. It's hard for me to say why it took so long and was handled so unfairly. I lost a lot of my health and nerves. Thank you very much for your help.

Dear KKonrad88,

Thank you for your confirmation. I’m glad to hear that your payments have finally been received. I truly understand how stressful and exhausting this process must have been for you, and I sincerely appreciate your patience throughout the case. I’m sorry that the situation took such a toll on your well-being.

Since the funds have now been successfully paid, I will proceed with marking the complaint as resolved in our system. Thank you very much for your cooperation during the entire process.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. Your honest feedback, including any suggestions for improvement, could be very helpful for other players who may need assistance in the future:

https://www.trustpilot.com/evaluate/casino.guru

Thank you once again for your trust, and I wish you all the best going forward.

Best regards,

Samuel

Casino Guru