Cool Cat Casino - Pelaajan kotiutus on viivästynyt.

Casino has done whatever they could possibly do to install on making my payments from trying to deny my identity, even though they had already approved it and confirmed it to denying my bank account to denying my bitcoin wallet literally every single possible way, and I’m still fighting with them Hopefully, you guys can help

Dear zg9jfzt6gz,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you passed the full KYC verification? Which of your identity documents did you send to the casino for verification?

Have you made any successful withdrawals from this casino before?

Has the casino specified why your withdrawal request has to be divided into two parts of $500?

Have you provided the casino with the bank account information necessary for the processing of your withdrawal request?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear zg9jfzt6gz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.