Coins.Game Casino - Pelaajan tili on suljettu ilman syytä.

To the esteemed staff at Guru,

Thank you for your cooperation and collaboration. I will attempt to detail the events below and look forward to your assistance.

The problem I am facing is that "My account was unilaterally deleted (login restricted) by the Coinsgame website without any prior or subsequent notification."

Facts:

I registered on the website in the early hours of November 28, 2025.

I deposited $4,800 CAD in cash and did not use any bonuses.

I only engaged in entertainment through casino games: slots, live dealer games, and blackjack, and did not participate in any sports betting.

I have only this one account on the website, which I logged into directly via Google.

In the early hours of November 28, I passed the website's required third-party verification through Sumsub KYC identification. The relevant records are below, accurately noting the time my verification was passed.

On November 28, I attempted my first withdrawal, which was refused, requiring me to provide KYC verification. I then completed the Sumsub verification (the platform provided by the gaming website). After this, the withdrawal function was frozen. Customer service informed me there would be an internal verification period of 48 hours.

After the 48-hour verification period ended, my withdrawal and bonus functions remained frozen. Customer service told me the verification process could take up to 15 working days and informed me that everything looked fine, my gaming process had no issues, and I shouldn't worry (please refer to the screenshot).

Over the next four days, from November 28 to December 2, I played multiple times, including large-stakes games, and once achieved a max win. My balance reached $222,000 CAD. The website assigned me a VIP customer service representative on December 1. I reached internal Level 79 within 3 days. And ranked second place in monthly ranking.

Around noon on December 2, I attempted to log in and found my account login was unresponsive. Thinking it was a technical issue, I tried to contact my VIP manager and the official customer service. The VIP manager informed me that my account was closed after an internal review, refused to provide any details, and stated this was the final decision. He also informed me that since my account was frozen, I was no longer a VIP user, and he would no longer reply to any of my questions.

I received a further explanation from the official website customer service, where they said I had violated Clause 6.1.1, claiming that "verification was unsuccessful," without providing any detailed information.

I sent two emails to the official customer service, but I have received no response. As of now, I have received no official formal notification. They simply directly closed my account and seized my entire account balance.

I have also reported my issue to the Sumsub official platform because I have successfully passed identity verification on their end, which contradicts Coinsgame's statement.

My Views and Demands:

I respect and understand any KYC process and am willing to cooperate.

I am using my personal identity, which is legal, valid, and genuine. If third-party assistance is needed for verification, I am willing to provide further information. I have never encountered similar issues on any other website.

For a player with such a large account balance, shouldn't Coinsgame provide an official, proactive notification before making a decision like deleting the account and restricting login? Why was my account closed directly without any explanation, and why am I not allowed to appeal?

I am very certain that there were no issues with the identity verification I provided. My verification utilized my personal driver's license, my recent bill, even a government-issued tax record, and a liveness detection test through the camera. There is no false or erroneous content whatsoever.

Is the gaming website's goal to verify my identity, or to find a possible excuse to delete my account and take my entire balance?

My Demands:

Restore my account.

Restore my full balance of $222,000 CAD.

Arrange for payment/withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you sent to SumSub for verification?
• Have you sent the same documents when the casino requested additional verification from you?
• Which payment method did you use to deposit money into your account?
• How many deposits did you make?
• Has the casino specified why you allegedly failed the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for taking the time to look into my case. Here are the answers to your questions based on my situation:

1. Which documents have you sent to SumSub for verification? I used my Canadian Driver's License to verify both my identity and address. Please note that the SumSub platform might hold my previous verification records (such as phone bills) from other companies I have used. However, for this specific instance, I submitted my driver's license. If Casino Guru requires it, I am more than willing to provide my personal bank statements as supplementary material to prove my identity.

2. Have you sent the same documents when the casino requested additional verification from you? Coinsgame never requested any additional documents from me. They only informed me that my account was "under verification," but they never asked for specific supplementary materials before closing the account.

3. Which payment method did you use to deposit money into your account? I used Interac e-Transfer (a standard Canadian cash payment method) to make my deposits.

4. How many deposits did you make? I deposited a total of 4,800 CAD. This was done in two separate transactions:

First deposit: 3,000 CAD

Second deposit: 1,800 CAD

5. Has the casino specified why you allegedly failed the verification of your account? No, they have not provided a specific reason. On December 2nd at noon (Vancouver time), I discovered that I could no longer log into my account. From the time my account was active to the moment it was closed, Coinsgame sent me zero emails or explanations. It was only when I contacted their Live Chat support that I was verbally informed that I had failed the identity verification and that my account was deleted based on Term 6.1.

Thank you for your assistance.

Dear Casino Guru Team,

I wish to submit a crucial piece of evidence regarding the casino's dishonesty. Coins.game has just publicly replied to my review on Trustpilot.

Please note the massive shift in their narrative: Initially, they banned me citing "Clause 6.1.1 - Verification Failed" (even though I successfully passed Sumsub). Now that they realize the verification excuse doesn't hold water, they have changed their story to claim "Abnormal Gaming" and falsely accuse me of placing "$60,000 bets on Slots."

I am providing the following facts and evidence to refute these absurd accusations:

1. The Lie about "$60,000 Slot Bets": I NEVER placed a single bet of $60,000 on any Slot machine. The casino is intentionally misleading the public.

My bets in the $60,000 range were exclusively on Live Blackjack (Table Games), which is completely standard and compliant for High Rollers on VIP tables.

My Slot gameplay consisted of Bonus Buys between $200 - $1,000 CAD, or single spins between $5 - $20 CAD.

I did achieve one Max Win on the game Sugar Rush 1000 (Pragmatic Play), but this was pure luck on a standard bet.

Evidence: I have the replay link for the Max Win（120CAD-30000CAD）: https://www.cnpmciozgh.net/QuXHVi9Zmd

2. Legitimate & Diverse Gameplay: My slot activity covers over 50 different games from 5+ providers (including Pragmatic Play, BGaming, Peter & Sons, etc.).

I never exploited a single game or engaged in "system abuse."

As a regular player, how could I possibly manipulate the RNG of certified games from so many different top-tier providers?

If Coins.game claims fraud, I demand they provide the specific Game Logs to prove it, rather than making vague accusations.

3. Primary Source of Winnings: Live Blackjack ($180,000+) The vast majority of my winnings (approx. $180,000 CAD) were generated on Pragmatic Play Live Blackjack.

This occurred over a span of at least 4 days.

I started on regular tables and moved to Private Tables for higher limits.

Critical Evidence: I have attached the Official Round IDs from Pragmatic Play. I invite the Casino Guru team to verify these Round IDs directly with the provider to confirm that these were legitimate, real-time hands dealt by a live dealer.

4. Raw Cash Player (No Bonus): I played with a Raw Cash Deposit and did NOT use any deposit bonuses.

Therefore, I am NOT bound by any "Max Bet" rules attached to bonus terms.

The only limit is the table limit set by the provider. Since the system accepted my wagers and paid out the winnings, these are valid bets.

Conclusion: Coins.game's actions—from falsely claiming verification failure to inventing stories about "impossible slot bets"—are solely because I won a significant amount and they refuse to pay. To this moment, I have received NO official email notification. They simply deleted my account to hide the evidence.

I kindly request the Guru Specialist to review my attached proof and the specific Game Round IDs to help me secure my rightful funds.

I want to re-emphasize a critical piece of evidence that completely debunks the Casino's latest accusation of "abnormal betting."

Before my account was banned, I specifically contacted their Live Support to check the status of my withdrawal. The agent reviewed my account and gameplay logs in real-time and explicitly stated:

"Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Please refer to the attached screenshot: Evidence_Support_Promise.jpg)

The Logic is clear:

If I had truly placed "technically impossible bets" or violated any rules as they now claim on Trustpilot, their own support team would have flagged this immediately during that review.

The fact that their own staff confirmed my gameplay was clean and compliant proves that these new accusations of "abnormal betting" are fabricated retrospectively solely to justify the theft of my winnings.

They cannot confirm my account is safe one day, and then invent a rule violation the next day just because the withdrawal amount is high.

Hello Veronika,

I would like to correct my previous statement regarding the deposit amount, as I realized I made a mistake based on my memory.

After carefully checking my Interac e-Transfer records, the actual deposit amount was $4,600 CAD. This consisted of two separate transfers: one for $3,000 CAD and another for $1,600 CAD. It was not $4,800 CAD as I originally described.

I wanted to make this correction to ensure accuracy and sincerely hope this detail does not affect your judgment of the matter. Thank you again for your time, and I appreciate your assistance in resolving this.

Thank you for providing me with more details important for the investigation of your case.

To move forward, could you please request your complete gaming history in Excel format from Coinsgame via email and forward it to me at veronika.f@casino.guru?

Also, please forward any e-mails, screenshots, or chat records you have exchanged with Coinsgame, including messages from live support and your VIP manager.

Have you ever used a VPN while playing at Coinsgame?

Did you access your account from more than one device or IP address?

Thank you for your cooperation.

Dear Veronika,

Thank you for your continued assistance. Here are the details you requested:

1. Request for Gaming History (Excel) and Communication Records

No Response from Casino: Since my account was closed, I have not received any emails from Coinsgame.

Refusal to Communicate: I have sent at least 5 emails to their support team (support@coins.game)—both directly and via cc—but I have received zero replies to date. They seem to be refusing any communication.

Consequence: Because my account is locked and they are ignoring my requests, I am currently unable to obtain the complete gaming history in Excel format from them.

Evidence Provided: I will forward you a separate email containing all the documentation I do have, which includes:

Screenshots: Please note these are partial screenshots (mostly big wins I saved to share with friends), not the full history.

Support Chats: All responses from live support and messages from my VIP manager.

2. VPN Usage

No, I have never used a VPN while playing at Coinsgame. All my activities were conducted using my real IP address in Vancouver.

3. Devices and IP Addresses

Duration: My gameplay history only spanned a total of 4 days.

Devices: I used 2 to 3 devices during this time: primarily my personal PC and mobile phone, and possibly my iPad.

Network: I mostly used my home Wi-Fi. On rare occasions, I used my personal mobile data (4G/5G) to improve the streaming quality of live dealer games. The location and network environment should be consistent across all logins.

I will forward the screenshots and email records to veronika.f@casino.guru immediately.

Thank you for your help.

Dear Veronika,

I have just sent a email to you containing all the supporting evidence.

Here is a summary of the documents I have attached:

1. Identity Verification (KYC):

My Driver's License.

My recent bank statement (which also shows the payments made to the casino).

My 2024 T4 Statement of Remuneration Paid.

Purpose: To verify my identity, source of income, and residential address.

1. Game History:

Screenshots of my game history (partial records as explained previously).

Purpose: To verify my Game IDs and game rounds.

1. Chat Logs with Support:

Records showing that support initially confirmed my account was in good standing and that I was a VIP player.

Records of the sudden account deletion and their subsequent claim of rules violation.

1. Deposit Records:

Specific details of my deposits.

1. Balance History:

Records showing the changes in my balance over the 4-day period.

Evidence of my final account balance.

Please confirm once you have received these documents.

Best,

Dear JacksonYq716

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello JacksonYq716,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I must say that winning over 220k within a mere 4 days is quite an achievement. Fortune must have indeed smiled upon you.

I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Coins.Game Casino to join the conversation.

Dear Coins.Game Casino,

We would appreciate it if you could share further details regarding the reasoning behind your actions in this case. Your claim that the player was placing bets of C$60 000 on slot games was refused by the player. Furthermore, even if this were true, as long as the system has allowed them to do so, what should be wrong with that? Provided the game worked correctly, and no technical issue or malfunction occurred, of course. I have reviewed the game replay in the link https://www.cnpmciozgh.net/QuXHVi9Zmd, and it seems the player indeed hit multiple high wins. Provided this replay corresponds to their gameplay as recorded in their game log.

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, for which the player is being accused, for an independent assessment.

You can send the information and evidence to me via email at michal.k@casino.guru

They didn't reply, LOL

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

We will need more time than originally expected to fully review this situation.

We also need time to examine the evidence provided by the player and to contact the provider.

Thank you for your understanding.

Dear Coins.Game Casino,

I recognise that gathering and organising all the pertinent evidence may require some time.

I have faith that you will be able to deliver it to me within a reasonable timeframe soon.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

We've sent you an email.

Dear Michal,

First of all, I want to express my deepest gratitude for your time, patience, and the effort you have put into my case over the past few weeks. I truly appreciate your professional support and your dedication to finding the truth in this complex situation. Your help means a lot to me.

Regarding the Casino's recent comment stating they have "sent an email" to you:

Since this communication was private and not posted publicly here, I respectfully request that you disclose the specific allegations or "evidence" they have provided, and grant me the opportunity to respond or rebut them before any final decision is reached.

I am making this request because the Casino has demonstrated a concerning pattern of shifting narratives to justify the confiscation of my funds:

-Initially (Live Chat): They told me my account was closed due to "Identity Verification failure (Clause 6.1.1)," despite my passing the Sumsub verification.

-Publicly (Trustpilot): They changed their story to claim I made "impossible bets of $60,000 on Slots," which is factually incorrect.

-Reality: As my evidence shows, my major wins came from Live Blackjack (Pragmatic Play), including specific hands turning $60k into $150k and $100k into $200k. I also possess screenshots where their own Support confirmed my gameplay was "fine" and I was a "good player" just two days before the ban.

From the moment my account was frozen on Dec 2, 2025, to today (Jan 8, 2026), I have received ZERO direct emails or formal explanations from the Casino. They have refused to communicate with me entirely.

Therefore, I fear they may be presenting selective or fabricated data in their private email to you. Please allow me to review their "evidence" so I can provide the necessary counter-evidence (such as specific Game IDs or Chat Logs) to prove my innocence.

Thank you for ensuring a fair process.

Jackson

Dear Coins.Game Casino Team,

Thank you for your email. I have replied with some additional enquiries and am currently awaiting your clarification.

Dear JacksonYq716,

I understand your request to review the information and evidence. However, please note that, in line with standard industry practice, such materials are only shared with relevant authorities or independent dispute resolution bodies. This type of information is not disclosed to players, as doing so could compromise security protocols or allow for potential misuse.

Please rest assured that I will conduct a thorough and independent review of all available information and evidence.

Dear Michal,

Thank you for your continued attention to this case. I fully respect and understand Guru's rules regarding the confidentiality of evidence, and I trust in your and Casino Guru’s ability to arbitrate fairly. Your reputation and the trust of so many players prove this.

While organizing my records, I discovered new evidence regarding the casino's contradictory reasons for blocking my account. I am presenting this to assist you in your judgment.

1. The First Accusation: "Failed Verification" (Dec 2) On December 2, when my account was blocked, Support explicitly stated the reason was:

"Your account has been blocked because you have not passed verification... The account has been closed because the check revealed a discrepancy or violation."

However, this is false.

1. I passed the Sumsub third-party verification (Green Check).
2. Their own agent, Daria, confirmed in the chat (screenshot attached): "Your documents have passed the initial verification on a third-party website, which has confirmed that you are not a fraudster."
3. I have also provided Guru with my T4 tax forms, bank statements, and other ID documents to prove I am a legitimate player with no identity issues.

2. The Second Accusation: "Game Glitches" (Dec 4) Just two days later, after I complained on Trustpilot, they completely changed their story. They stopped mentioning verification and claimed:

"Your account showed an abnormal win... along with a series of $60,000 slot bets that are technically impossible..."

This new accusation is also false and contradicts their own staff:

1. On Dec 1, Agent Vladimir reviewed my account and stated (screenshot attached): "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!"
2. He also added: "I think they'll make an exception [for limits] for a player as good as you."

The Contradiction: If I had truly made illegal "$60,000 glitch bets," why would their own support agents describe me as a "good player" and promise my withdrawal would be fine?

3. Clarification on Gameplay As stated before, I never placed single $60,000 bets on Slots. My winnings primarily come from Live Private Blackjack (Pragmatic Play). You can verify my betting history and Game IDs. As a player, it is impossible to manipulate or "glitch" a Live Dealer game.

4. Final Declaration of Facts Given the casino's history of shifting accusations, I want to formally place the following facts on record:

1. One Account: I have only ever had one game account.
2. No VPN: I played from Vancouver using my standard devices (iPhone, iPad, PC) without VPNs.
3. No Bonus Abuse: I never used deposit bonuses. The only bonus I used was a small "Rank Reward" (150 free spins at $0.20, winnings <$20) which had no wager requirements.
4. No Sports Betting: I never placed any sports bets.
5. Clean Behavior: I have engaged in no abusive behavior on the site.

The evidence clearly shows the casino is shifting its narrative to avoid paying a legitimate winner. Thank you for reviewing these contradictions.

Best regards,

Jackson

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear JacksonYq716,

I wanted to provide you with a brief update. I am in communication with the casino team, and this case has proven to be much more complex than initially anticipated. I am still awaiting clarification on certain aspects from their side.

Could you please confirm whether all the games you played were accessible directly from your Coins.Game Casino account? Were you redirected to any external webpages while playing certain games?

Your gameplay does show some results that, under normal circumstances, would be unusual to occur in such a short timeframe if the game were functioning normally. This naturally raises questions regarding the validity of the winnings, which is why we are seeking further clarification.

Hi Michal，

Thanks for the update. Here are the direct answers to your questions:

1. Access to Games Everything was played directly on the Coins.Game website. I was never redirected to any external pages. I simply clicked the games on their platform and played.

2. The "Unusual Short Timeframe" Accusation I honestly don't understand what they are accusing me of here. If they are saying the game logs show results happening "too fast," that is easily explained by the standard game features I use:

For Pragmatic Play Slots: I use the "Hyperplay" feature. It’s an official button (usually an 'H' icon) that skips the spin animations entirely and shows the result instantly. This is a built-in function provided by the provider, not a "glitch."

For Other Slots: I always enable "Turbo Mode" or "Quick Spin" in the game settings. This is a standard feature in almost every modern slot game to speed up the gameplay.

Bonus Buys: I frequently use the "Buy Bonus" feature to skip the base game. This naturally creates a lot of activity in a short time.

For Live Dealer (Blackjack): Most of my winnings are from Live Blackjack. Since these are real human dealers streamed via video, it is literally impossible for me to "speed hack" or manipulate the timeframe. The dealer controls the speed, not me.

3. My Request If the casino claims these results are "impossible," please ask them to check with the Game Providers directly. The providers will confirm that I was simply using their legitimate "Hyperplay" and "Turbo" features.

4. Evidence of consistent gameplay patterns:

To demonstrate that this is my normal playing style across all platforms, I'm attaching screenshots from my recent gameplay on Gamdom from the past few days (after my Coins.Game account was blocked).

As you can see:

I use the same Hyperplay/turbo features on slot games

I purchase bonus rounds using the Buy Bonus feature

I play live dealer games at similar bet sizes

My gameplay speed and patterns are identical across platforms

If my playing style was somehow "unusual" or problematic, it would be flagged on other platforms as well. The fact that I continue to play normally on multiple other casinos without any issues proves that my gameplay is within normal parameters.

The casino is trying to frame standard game features as "suspicious activity" just to avoid paying.

Best,

Jackson

This is "Hyperplay" (H) mode on Pragmatic Play slots. Please look at the attached screenshot (the purple one). It explicitly defines this mode as:

"Hyperplay is superfast autoplay without reels."

The screenshots I provided were taken on both my computer and mobile device and were shared with friends to show my gameplay results. These screenshots clearly demonstrate that I was consistently playing directly on the Coins.Game website, with the Coins.Game user interface and a visible account balance displayed at all times.

My screenshots clearly show that nearly CAD 200,000 of my total winnings came entirely from live dealer blackjack, with corresponding round IDs and game data available. I believe Guru can easily verify the validity of my gameplay directly with the PP live casino game provider team.

As for the remaining slot gameplay, over the course of these five days I played more than 50 different games from at least five top-tier providers. These games were not played all at the same time. Throughout the five-day period, I alternated between slot games and live blackjack sessions.

At this point, I genuinely do not understand what specific allegation or concern the casino is making against me.

Dear JacksonYq716,

I want to thank you for providing all the information and screenshots—it's very helpful.

Please know I am on it; I'll be following up closely with the casino team to work towards a solution.

Dear Coins.Game Casino,

I wanted to follow up on the email I recently sent, as I am looking forward to your response.

Hello.

We've sent you an email for your reply.

Dear JacksonYq716,

Just to provide a quick update. We are still discussing your case with the casino team and will share a more detailed response with you as soon as possible.

Thank you for your patience.

Dear Coins.Game Casino Team,

I have replied to your email with my comments and am currently awaiting your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

We've sent you a reply.

Dear Coins.Game Casino Team,

Thank you for your email. I have shared my perspective on the matter and remain hopeful that we can work together to reach a mutually satisfactory resolution.

I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear JacksonYq716,

I wanted to provide you with a final update regarding your complaint.

Over the past weeks, I've exchanged a number of lengthy emails with the casino team in an effort to get to the bottom of this situation. During our discussions, the casino raised certain points that initially seemed to warrant further scrutiny. However, when asked to provide clear evidence that you had intentionally acted against their terms and conditions, they were unable to do so.

In fact, it appeared to us that the casino was attempting to shift responsibility onto you for their own inability to restrict access to certain games through their system. At Casino Guru, we believe that when a player accesses and plays a game that is freely available—without bypassing any restrictions or exploiting the game's mechanics—any fair winnings earned during that time should be honoured. After all, if the player had lost during those sessions, the casino would not have refunded those losses. This imbalance creates an unfair, one-sided situation that contradicts the fair and transparent principles we strive to uphold.

I made several attempts to find common ground and reach a mutually acceptable resolution with the casino, but unfortunately, they stood firmly by their original decision to confiscate your winnings—a decision we do not consider Fair.

Please know that we truly did our best to advocate for a fair outcome in your case; however, in the end, we were left alone in this effort. Regrettably, without cooperation from the casino's side, there is little more we can do.

As a result, we are left with no choice but to close this complaint as Unresolved - unreasonable excuse from the casino.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming (AOFA) Authority and submit a complaint to them. The Gaming Authority might have more options and tools to help players. You can find more information on how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru. You might also find our How to submit a complaint to a regulator | Casino Guru useful.

Please let me know how they responded at michal.k@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru