Club Player Casino - Pelaajan kotiuttaminen viivästyy.

They won't pay me....they've owed me $62,500 since July 7th. They were so generous to finally send me a dep for $2500 2 weeks ago but not a dime since.

Dear Repopro71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Replied to Tomas email.

Thanks for your emails.

Were you in contact with casino support regarding your delayed withdrawals? Were you given any explanation or guidance related to the withdrawal of your winnings?

If you have any interaction with support saved, please forward it to my email at tomas@casino.guru

Replied to your email directly.

Thank you very much, Repopro71, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your help on this matter! This has taken a toll on me! The level of stress that waiting for a big prize is off the charts anyway, let alone it being after a motorcycle wreck and actually needing those winnings just to live and not lose everything!

Dear Repopro71,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Club Player Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Club Player Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Greetings all,

I have reviewed the situation and will see what can be done to assist. The Bitcoin address currently on file is a bit outdated due to the situation, if you could kindly visit customer service (or email via the documents department) and confirm your Bitcoin address I can hopefully get things moving for you Repopro71.

Best wishes,

Nick and Club Player

They sent 1 measly payment! I'm sure if I stay on them I'm likely to get 1 per week with persistent badgering. What a joke! You'd have thought they'd give me a deposit a day since they dropped the ball for 10 weeks! Club players casino is a joke!

Hello Repopro71,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Most recent emeilWas wondering what it would take to get Club Players casino to happen in order for them to even just catch up on the payments owed to me to date just to be caught up according to their own guidelines? I mean you have held me to a strict standard according to your own guidelines yet you've not followed them yourself. It says I'm allowed one $2500 withdrawal per week. My win was on July 5th 2024 but I've only received two $2500 payments, lol that's almost comical. What's comical is that the very day that my form of identity was within 60 days of its expiration date, I was forced to provide a new form of identity and forced to prove the payment card I use was mine. What a flipping joke! I thought this was a casino company not a comedy company. You should rename your company "Comedy Club Players Casino" in all reality it would be more fitting. 

According to the calendar and your guidelines, even giving 2 weeks to receive the first payment (in which i didn't receive until 8 weeks after I requested the withdrawal), I should have received at least 10 payments of $2500 by now, yet again I've only received 2 of the 10. Wondering if I will receive interest on said payments since you have held onto my money so long?

So to summarize.....you owe me alot of money and you're not paying it to me in the manner with which your guidelines state you will (NOT EVEN CLOSE TO IT)! You should change your company name to suit the way your company is ran! I know it's not big deal to you but that money is what I'm hoping helps me keep my life going in regards to losing everything. You see, they say everything happens for a reason. I won this money 2 weeks before I had a life threatening crash on my motorcycle where I was flown lifeline due to blood loss, nearly lost my leg, and haven't been able to work! 

Thanks for your time and consideration! I hope you go to sleep tonight with a clear conscience and mind. I won't be able to due to the stress you've caused on top of everything else I'm dealing with. 

Thanks for nothing

K**** T**** 

09/26/24

Hello Everyone,

I sincerely apologize for my delayed response and truly appreciate your patience during my absence last week. I’m back now and fully committed to resolving this matter promptly.

Dear Repopro71,

I’m very sorry to hear that your issue is still unresolved, and I completely understand your frustration and the stress caused by the prolonged wait for your rightful winnings. I agree that the casino’s handling of this situation is unacceptable, and they must adhere to their own payout guidelines.

I noticed from the screenshots you provided that you’ve been using a check as your payment method. Have you considered switching to a faster and more convenient option? Additionally, Nick, the casino representative, mentioned the need to confirm your BTC address. Have you confirmed this with customer support and attempted to withdraw your funds to your BTC wallet?

Thank you for your understanding, and I’m here to help in any way I can!

Kubo, thanks for your help and guidance! I did give the help desk my current bitcoin. I also have canceled some deposits and and re requested them in bitcoin. I've got 2 pending under that bitcoin. I'll go ahead and re request all of them in bitcoin.

Hey all,

There is an approved payment waiting to go out however I can't find an updated Bitcoin address anywhere in the system. Could you please confirm your Bitcoin address here and I will see what I can do to get things moving again for you Repopro71.

Best wishes,

Nick and Club Player

Dear Repopro71,

Thank you for your confirmation. However, according to the casino representative, your BTC address was last confirmed in July. For security purposes and to verify that your address is still active, we are required to request an additional confirmation. This step is necessary to avoid the risk of sending the payment to an outdated address.

I appreciate your cooperation and understanding.

Dear Club Player Casino,

Could you please provide an update on the status of this case, as the player has already confirmed the validity of his BTC address? Could you also advise on when he can expect his payment to be processed?

Kubo, this is simply a stall tactic, smoke and mirrors if you will. They recently sent my 2nd payment (should've been my 10th) payment to this address. It was September 16th to be exact! They know it's good, just them being broke and lazy! I'm ready to hire an attorney and get way more than what they owe. This causes an extreme amount of mental duress, stress, anxiety, depression and insecurities.

Greetings all,

I am no expert in these things but I do see that the confirmed Bitcoin address on file (and to which the next payment would have been sent) is [Content Redacted] confirmed 7/9/24. It really is important to keep these things up to date. For the record, my job is to resolve issues, the faster and more efficiently the better. There is no such thing as a "stall tactic" in my world, or job description. I am here to assist to the best of my ability and will push things through as quickly as I can within the limits of the system. Your cooperation is greatly appreciated Repopro71.

I have forwarded the next payment in line to our payouts department with the updated Bitcoin information, hopefully we see some movement shortly.

Best wishes,

Nick and Club Player

Nick, I look forward to this whole thing in a positive direction and appreciate you for help in this matter! Do you think it would be possible to get a lump sum payment just to catch me up to date according to your company's guidelines? According to those I should be on at least my 10th $2500 installment and so far I've only received 2 $2500 installments.

So i guess no reply from Comedy Club Players Casino is the answer to my question! They aren't interested in doing the right thing. They are a non paying casino that is quick to take your hard earned money yet pay what they want and at a snails pace! This is far from over! This Lil $60k you owe will cost you so much more! With the legal bill you'll receive, plus my legal bill, plus pain and suffering on top of the $60k, WOW! That'll be in a lump sum for sure! Won't be waiting on shiesty, non paying your debts pieces of shit! The karma that must be showing a strong presence in your lives has got to be unreal! May God have mercy on your souls!

THE BIGGEST MYSTERY IS "WHY AM I NOT GETTING REGULAR WEEKLY PAYMENTS????" THE REQUESTS ARE IN THE QUE, YOUR GUIDELINES STATE 1 $2500.00 WITHDRAWAL PER WEEK!!!!! YET IM STILL BEGGING THIS PIECE OF **** FOR MY MONEY!!!!!!

Dear Repopro71,

I understand your frustration with the delay in your withdrawal request. However, I want to clarify that the casino was not informed of your BTC address change until you submitted your complaint on our site. This change was only brought to light during our resolution process by the casino representative.

As I mentioned, the casino must verify the validity of account information provided by players as part of their standard procedure.

I kindly ask that we maintain a respectful tone in our communication. Using caps lock and offensive language can hinder our ability to resolve this matter effectively. Let me now reach out to the casino representative to get an update on your withdrawal situation.

Thank you for your understanding.

Dear Nick & Club Player Casino,

I would appreciate an update on the status of this withdrawal and would kindly request that this matter be escalated for higher priority resolution. Three months is a significant delay, and I urge you to adhere to the casino's Terms & Conditions by processing the payout as promptly as possible.

Thank you in advance for your prompt attention to this matter. I look forward to your response.

There was never a bitcoin address change! It's always been the same bitcoin address that I used to use to load money into my Club Players Casino Acct since day 1.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there anyone that governs casinos that i could contact about this matter? Something other than taking them to civil court?

Greetings all,

Thus far this month we have seen more than $6000 paid out via Bitcoin (the most recent $2500 payment on the 23rd). Not optimal to say the least but it appears that things are progressing. I will be discussing the matter directly with payouts management to see if there is an alternative solution to close this case more expediently or minimum to expedite approval and payout.

Best wishes,

Nick and Club Player

Im very appreciative of the payments. However, $6k in a month is $4k less than your rules state I'm eligible to receive. It's actually $4750 short of my eligibility per month calculated at a month being 4.3 weeks. Technically, according to your casino rules posted for the world to see i should have received around $40k by now. Your company has only paid me a total of a little over $11k. If you were me, or if the CEO was me, how would either of you feel if a company that owed you money and had a rate of payment posted on the payouts rules but weren't following it? Instead they just paid you a little here and a little there at whatever pace they chose!

Excited to see how you answer this question..

Thanks

K**** T**** 

Dear Repopro71,

I wanted to follow up regarding your case. Have there been any updates or new payments since our last communication? I understand how frustrating this situation can be, and I appreciate your patience.

Please know that we have escalated the matter multiple times, but unfortunately, there are limits to how much we can expedite the process at this stage.

Thank you for your understanding. I’m here to assist you with any questions you may have.

First off, I really appreciate your assistance in this matter. Before you got involved, I'd only received 1 $2500 payment. Since then i received 3 more payments of $2500 and another for $1200. Unfortunately that is far less than their own guidelines state that's allowed to be withdrawn. My most recent reply to their message where they are tooting their own horn is matter of fact and left them with a question to answer. Them not answering that question says it all! They are a selfish, greedy, organization to deal with. I recommend that NOBODY play on club players casino if they don't want to get robbed like they are robbing me! This has been unfair business practices and very stressful! They should be shut down! Is there a hierarchy I can pursue this matter with? There is a deposit pending currently but I have no idea how much because they don't mention an amount. Anything less than roughly $30 k is unacceptable considering their guidelines state an amount that currently would have them owing me that amount just to bring themselves current! It's like they are dragging their feet in hopes that something happens to me so they don't have t9 pay! So if I get killed, the world should know it was very possibly at the hands of a crooked company that didn't want pay what they owed!

Dear Repopro71,

I truly understand your frustration and the urgency you feel regarding the delay in your withdrawal. However, I feel that referring to the situation as "robbery" is not appropriate. Rest assured, you have not been robbed by the casino, and there is no question about your eligibility to receive your winnings.

There are several factors that can impact the speed of withdrawal processing. Casinos do not have unlimited funds to cover all players' payouts at once, and third-party payment service providers may experience issues that are outside the casino’s control. According to the casino’s Terms & Conditions, Club Player Casino reserves the right to review each payment within 7 to 10 business days before approval and another 7 to 10 business days for processing, with a maximum weekly payout limit of $2,500. Given the size of your withdrawal, it is understandable that the process is taking longer than expected.

I kindly ask for your continued patience as the matter is being worked on. If there were anything I could do to expedite the process, I would certainly assist. Unfortunately, as it stands, I am unable to influence the pace of the withdrawal.

To better assess the situation, could you please provide the exact dates when you received previous payments? This will help us understand the typical processing times and give us a clearer picture of the current situation.

Thank you for your understanding and continued patience.

There is no rhyme or reason to the way they pay. They pay when they can afford to it seems. I'm looking into a class action suit as we speak. Nobody that risks their hard earned money deserves to be treated this way. The dates are as follows:

$1250 November 5th 2024

$2500 October 23rd 2024

$1250 October 22nd 2024

$2500 October 8th 2024

$2500 Sept. 16th 2024

$2500 August 20th 2024

I understand that you have no way of forcing them to pay me but you have offered no real repercussions for their lack of actions. From the lack of any real punishment they will continue to pay as they wish to pay. When we first spoke about this matter I was very excited that I might have found an ally in my crusade. While I appreciate your help and the little bit of success we've had collecting a small portion of what they owe me, I'm not super impressed with the outcome so far. From the way your homepage reads i thought I found the holy grail of groups that hold the online gaming companies feet to the fire. I highly suggest that nobody plays any online gaming sites if they care about their money and mental health.

Dear Repopro71,

As usual, I’m reaching out for a follow-up regarding your withdrawal process. Have there been any changes in the processing speed since our last update? Could you let me know how much the casino has managed to send since the last withdrawal on November 5th, 2024?

Thank you and looking forward to your update.

I received a payment of $2500 today.

Dear Club Player Casino,

Let’s break this down.

The player requested a withdrawal on July 7th, 2024, and received the first payment of $2,500 on August 20th, 2024 - a delay of 44 days. As of yesterday, a total of $15,000 has been paid over 137 days, averaging a withdrawal pace of approximately $766.42 per week, or about 30.66% of the withdrawal limit outlined in your Terms & Conditions.

I strongly urge you to expedite the payments to align with the stated T&Cs. If this pace continues, I will have no choice but to update the casino’s withdrawal limits in our review to reflect the current speed. This could result in a significant reduction in the casino’s safety index rating.

Thank you for your attention to this matter and for escalating the request. I look forward to a swift resolution.

Thank you so much!

Greetings all,

Looks like we are now on track here, an additional payment of $2500 is scheduled within the next business day and there is another $2500 payment already approved. We should be seeing about $2500 a week moving forward. Be sure to confirm your Bitcoin address every couple weeks Repopro71 and hopefully we're golden.

Best wishes,

Nick and Club Player

Dear Repopro71,

Could you kindly confirm whether you received another batch of $2,500 last week?

Thank you for your assistance.

I received a deposit on November 27th. Apparently there is another one on the way, that will be over a week in between deposits. The next one to come after the next will be even longer in between payments knowing how the flow goes keeping the timing of notification emails in relation to the timing of the actual deposits. They are definitely doing better than in the beginning, but definitely still paying when they want to with no regularity.

Still haven't received the 2nd payment they said was approved on the 2nd. These people do what they want and no recourse. It's going to take some years for them to square me up. Smh, above average safety rating... That's funny af

At a time when you should be setting and example by causing some issues in their day to day business thru repercussions, you sit there and don't have a reply to my answering of your question. 🤔

Dear Repopro71,

We have internally agreed to wait until the end of 2024 before taking further action. If the issues with irregular payments and non-compliance with the designated weekly payout limits persist, we will adjust the casino's withdrawal limits to match the actual payout pace.

In the meantime, the complaint will remain open. Could you kindly confirm whether you have received the last payment, which was approved on December 2nd?

Thank you for your continued patience and cooperation.

I haven't received the payment approved on the 2nd of December. I have received an additional notification on the 10th that another payment was approved and on its way. Must be held up in their Bitcoin account hoping for a split 🤞. I wonder if they will offer some interest for keeping what should've been sent to me already and for the stress its caused in my life?!?

Still haven't received a deposit in regards to the approved payment from December 2nd. This is 11 days past that notification.

14 days now since they notified me of approved funds! 🤔

Dear Repopro71,

I wanted to check in again and see how things are going with your withdrawals. Have you received any new withdrawals since we last spoke?

Looking forward to your update!

$2500 on Wednesday December 18th.

Supposedly there are 3 approved payments that they have sent notifications to me about but I ver 3 weeks ago was the oldest non paid and the most recent notification was Monday. So they are still on bullshit.

Dear Repopro71,

Thank you for providing the requested information. Given that the casino is continuing to process withdrawals, I will now close this complaint as "resolved," even though the full amount has not yet been paid out. However, as noted earlier, we are adjusting the withdrawal limit for the casino in accordance with the irregular payout pace identified during this complaint review.

Since the initial withdrawal request on July 7, 2024, up to the most recent payout on December 18, a total of $20,000 has been paid out over a span of 137 days. Based on a simple calculation, this equates to an average weekly withdrawal of $1,021.90 - representing 40.88% of the $2,500 weekly withdrawal limit stated in the casino's Terms & Conditions.

The lowering of the withdrawal limit will impact the casino's safety index, and I strongly recommend that the casino improve its internal processes related to withdrawals.

While this complaint will now be marked as closed, please do not hesitate to reach out to me at jakub.m@casino.guru if you encounter any further issues with payouts - whether the pace slows drastically or the casino stops processing withdrawals entirely.

Thank you for your cooperation throughout this process. If you face any additional challenges with this or any other casino, our Complaint Resolution Center is always here to help.

We also value your feedback on our services! While we don’t charge fees or accept tips, your honest review on Trustpilot (link here) would mean a lot to us. Please take a moment to share your experience and any suggestions for improving our complaint resolution process. Your feedback helps us assist others in need and continuously improve.

Thank you again for trusting us, and we look forward to assisting you in the future if needed.

Best Regards,

Kubo