Club Player Casino - Pelaaja ei ole vielä saanut voittojaan.

They say my withdrawal is not allowed because I used 2 free promotions....well they should not allow a free promotion to be used that they are gonna say u can't get ur withdrawal I made it through the playthrough n now there scamming

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Dear Shoen1083,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No there saying there not giving it to me at all

They say they are not going to pay it so why we gotta wait 12 days