Cloudbet Casino - Pelaajan voitot jäädytetään tilin sulkemisen jälkeen.

Main Issue: Account closure + frozen winnings

Amount involved: £1,300 winnings frozen

I acknowledge full responsibility for the issue.

I created multiple accounts on Cloudbet and had received a prior warning. On 22 April 2026 my account was blocked under section 7.1.10.3. They granted temporary access to withdraw my original deposit (which I have completed), but approximately £1,300 in winnings remain frozen.

I have emailed support acknowledging the breach and requesting a partial goodwill release of the winnings. No resolution yet.

I accept the account closure and will not create any more accounts. I respectfully ask Cloudbet to consider releasing a portion of the winnings (e.g. 30–50%) as a goodwill gesture.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise on the reason for creating multiple accounts at Cloudbet Casino?

Have you accumulated your winnings with or without an active bonus?

Could you please advise when did you receive the warning from the casino? Was it prior to opening your second account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your response.

The reason I created multiple accounts was due to losing access to my login credentials, including the email address associated with the account, and being unable to recover them.

I would also like to clarify that I have never used or participated in any bonuses, although I am aware of them.

Additionally, I received the warning before opening my second account.

?

Dear LuxuriantDegre,

Thank you for your response. Unfortunately, after gathering and reviewing all the necessary information, we are rejecting this complaint as Unjustified due to breaching the casino's terms and conditions - multiple accounts.

Please note that opening multiple accounts is prohibited in most online casinos. Consequences for breaching the rules about multiple accounts range from account closures to balance confiscation. I checked the General T&Cs, and I found this:

7.1.10.3. Only one account per customer/IP/household/phone number verification is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any Cryptocurrency credited to your account frozen.

We recommend that you strictly open only one account in any online casino you play at to avoid similar issues.

Since the rules of the casino were breached in a manner where we cannot assist you anymore, the complaint will now be closed. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Attila