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The account was only blocked after I placed a bet, I was informed via chat and they didn't ask for any additional information.

A conta foi bloqueada apenas após realizar uma aposta, fui informado pelo chat e não solicitaram nenhuma informação adicional.

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Dear Canutinho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean