Cleobetra Casino - Pelaajan tili on suljettu hänen pyynnöstään.

cleobetracasino had reopened my account even though I asked them for a lifetime ban. On 4.9.2025 I closed my account due to my gambling addiction and I have proof of that in the email thread. I am asking for a refund as I lost €780 to them even though I was not allowed to play. They did not agree to that so I am asking you to help me with this.

cleobetracasino oli avannut pelitilini uudestaan vaikka olen heille elinikäisen pelikiellon pyytänyt. 4.9.2025 olen sulkenut tilini peliriippuvaisuuteni takia ja minulla siitä todisteet sählöpostiviestiketjussa. Pyydän hyvitystä kun hävisin 780€ heille vaikka en olisi saanut pelata. He eivät siihen suostuneet joten pyydän teitä auttamaan asiassa.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Roby Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila