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My $50 deposit hasn't arrived. Live chat says the team is looking into it. I haven't received an email since yesterday, despite their promise to get back to me yesterday.

50$ Einzahlung, nicht angekommen. Live Chat sagt das Team kümmert sich drum. Seit gestern keine Email, trotz versprechen das Sie sich gestern noch melden.

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Dear misterslay,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika