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I submitted my withdrawal request on April 28, 2026, and have since complained via numerous chat messages and emails. I keep being told that the withdrawal volume is so high and that's why it's taking so long. I'm starting to doubt that. Could you please help me?

Ich habe am 28.04.2026 den Antrag auf Auszahlung gestellt und mittlerweile viele Chatnachrichten und mich auch per Mail beschwert. Ich werde immer vertröstet, dass es so ein hohes Auszahlungsvolumen gibt und es deshalb so lange dauert. Das glaube ich aber mittlerweile nicht mehr. Können Sie mir bitte helfen?

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Dear Tina1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your casino account is fully verified?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tina1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean