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Hello, unfortunately, I can't withdraw. I have deposited at least 700 Euros and would like to withdraw 400. Unfortunately, I always see "Blocked User Id" displayed. Neither via email nor in chat can anyone assist me. The account is verified. I can also log in normally.

Hallo leider kann ich nicht Auzahlen . Habe bestimmt 700 Euro Eingezahlt und wollte gerne 400 Auszahlen . Leider wird mir immer "Blocked User Id " angezeigt. Weder per Mail noch im Chat kann man mit weiterhelfen. Das Konto ist Verifiziert . Und einloggen kann ich mich auch Normal .

Dear pierre5688bvb,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please specify if you are able to play any games in your casino account?

Did you accumulate your winnings with or without a bonus?

What types of games did you play?

Could you please send me a screenshot of the error you see when you try requesting a withdrawal?

When was the last time you communicated with customer support and what was the topic of your conversation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear pierre5688bvb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.