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I became a member of Cbet last week. Then I completed all the KYC verification processes and was in constant contact with the live support team during this process. Then I started playing by depositing money. When I have 1646 USD, I wanted to make a withdrawal request for the first time. They prevented me from making a withdrawal request. Then after 10 days, they said that I could withdraw money last night. I sent a withdrawal request. They closed my account this morning and did not send my money. I did not use any bonuses, I did not break any rules. I was told that a statement would be made by e-mail, but no explanation was given.

Dear sercry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which games you’ve been playing (live casino games, slots, or sports betting)? When was the last time you succeeded in login into your account?

If there’s any relevant communication, please forward it along with confirming email of your verification to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They sent my money. We can close the issue.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sercry, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru