Cazimbo Casino - Pelaajan kotiutus viivästyy kasinolla.

Dear Casino Guru Team

Ladies and gentlemen

I request your support, as Cazimbo Casino continues to delay my payouts without any comprehensible reason.

I am currently waiting for a total of €1,500 in outstanding withdrawals. I have made multiple deposits at this casino and have only won with real money. No bonus was used.

To avoid any potential follow-up questions, I would like to answer the most important questions directly:

- So far, I have not received a successful payout from this casino.

- I was not asked to complete a KYC verification. There is no verification request in my player account, and the casino has not requested any documents from me.

- My winnings were achieved with real money credit.

- I only played casino games and did not place any sports bets.

I have contacted the casino several times and requested information. Unfortunately, I have not received a concrete explanation as to why my withdrawals are still pending. From my perspective, there is no plausible reason for this delay.

I therefore request your assistance and ask the casino to cooperate with my complaint so that my outstanding withdrawals of €1,500 can be processed as quickly as possible. I hope for your support and a swift resolution, as I have already waited long enough for my money.

Thank you so much for your help.

Sehr geehrtes Casino Guru-Team

Liebe Damen und Herren

ich bitte Sie um Ihre Unterstützung, da das Cazimbo Casino meine Auszahlungen weiterhin ohne nachvollziehbaren Grund verzögert.

Derzeit warte ich auf insgesamt 1.500 € an ausstehenden Auszahlungen. Ich habe mehrfach in diesem Casino eingezahlt und meine Gewinne ausschließlich mit Echtgeld erzielt. Es wurde kein Bonus verwendet.

Um mögliche Rückfragen zu vermeiden, möchte ich die wichtigsten Informationen direkt beantworten:

- Bisher habe ich noch keine erfolgreiche Auszahlung von diesem Casino erhalten.

- Eine KYC-Verifizierung wurde von mir nicht verlangt. In meinem Spielerkonto gibt es keine Aufforderung zur Verifizierung, und das Casino hat keine Dokumente von mir angefordert.

- Meine Gewinne wurden mit echtgeld guthaben erzielt.

- Ich habe ausschließlich Casinospiele gespielt und keine Sportwetten abgeschlossen.

Ich habe das Casino bereits mehrfach kontaktiert und um Informationen gebeten. Leider erhalte ich keine konkrete Erklärung, weshalb meine Auszahlungen weiterhin ausstehen. Aus meiner Sicht gibt es keinen nachvollziehbaren Grund für diese Verzögerung.

Ich bitte Sie daher, mir zu helfen und das Casino dazu auffordern an der Beschwerde mitzuwirken zu kontaktieren, damit meine ausstehenden Auszahlungen in Höhe von 1.500 € schnellstmöglich bearbeitet werden. Ich hoffe auf Ihre Unterstützung und eine zügige Lösung, da ich bereits lange genug auf mein Geld warte.

Vielen Dank für Ihre Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which casino games did you play to accumulate the winnings you've been trying to withdraw?
• Which payment method did you use to deposit money into this casino? Have you selected the same payment method for your withdrawals as well?
• When was the last time the casino communicated with you regarding the delay in processing your payments? Please forward me all the communication regarding the delay in processing your payments at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Can1994,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika