Cazimbo Casino - Pelaajan kotiutus on viivästynyt.

Casino cazimbo says it pays in 3 working days, I requested my withdrawal on the 6th and to date I haven't received my withdrawal.

Casino cazimbo diz que paga em 3 dias úteis, solicitei meu saque dia 06 e até a presente data não recebi meu saque.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello Atila, my account is already verified, I think that if the terms and conditions say 3 working days I should pay in 3 working days, keeping the money for 14 days is not viable, can you continue my complaint to start the 14 day count, please. I requested it on the 6th of this month.

Olá Atila, minha conta já está verificada, eu acho que se nos termos e condições diz 3 dias úteis deveria pagar em 3 dias úteis, ficar com o dinheiro parado 14 dias não é viável, pode continuar minha reclamação para inciar a contagem de 14 dias, por favor. Solicitei dia 06 desse mês.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ericleo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila