Cazimbo Casino - Pelaaja hakee korvauksia tappioistaan.

In 2024, I informed them that I wanted my account permanently closed. I didn't mention my gambling problem, but I lost over €7,000 in two weeks. I told them I was having suicidal thoughts and was desperate, yet they reopened my account, enticing me with bonuses, and I lost again. I am demanding the full amount lost, plus a percentage for damages and interest that these losses are generating in my bank account, and that they permanently ban me from their entire casino network.

En 2024 les comunique que me cerrarán la cuenta de forma definitiva, no les comunique mis problemas con el juego pero perdí más de 7000€ en dos semanas y les comunique que tenía pensamientos suicidas y que estaba desesperado y aún con esas me han vuelto a abrir la cuenta incitándome con bonos y e vuelto a perder. Les reclamo la cantidad perdida más un porcentaje por daños e intereses que me genera esas pérdidas en el banco y que me autoexcluyan definitivamente para toda la vida de toda la red de casinos.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you reveal to the casino for the first time that you were having suicidal thoughts due to gambling?
• How many times was your account reopened?
• Have you ever requested self-exclusion due to gambling addiction at this casino? Please forward me all the account closure requests that you sent to the casino, together with the casino's responses, to veronika.f@casino.guru.
• Am I correct in understanding that your account is still open?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika