Cazeus Casino - Pelaajan kotiutus on viivästynyt.

Good day,

I requested a withdrawal 7 days ago but unfortunately I haven't received any response from the casino yet.

Best regards

Guten Tag,

ich habe vor 7 Tagen eine Auszahlung beantragt aber leider bis jetzt vom Casino keine Reaktion gekommen.

Mit freundlichen Grüßen

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

All right, I understand. If there's any news in the meantime, I'll let you know.

Thank you for your time.

Best regards

Alles klar, habe ich verstanden. Sollte es in der Zwischenzeit Neuigkeiten geben, sage ich Bescheid.

Vielen Dank für ihre Zeit.

Mit freundlichen Grüßen

Thanks for your reply.

Has there been any update regarding your payout?

If the issue persists, please let me know.

Thanks in advance for your cooperation.

Hello dear Tomas,

Unfortunately, nothing has happened yet. The withdrawal is still pending, and I haven't heard anything from Cazeus Casino.

Best regards

Fabian Knutelski

Hallo lieber Tomas,

leider ist weiterhin nichts passiert. Die Auszahlung steht immer noch auf Bearbeitung und ich höre nichts vom Cazeus Casino.

Viele Grüße

Fabian Knutelski

It's been over 14 days now, and my withdrawal is still pending. The casino isn't responding.

Best regards

Jetzt sind schon über 14 Tage vergangen und meine Auszahlung steht immer noch auf Bearbeitung. Das Casino reagiert nicht.

Viele Grüße

Good news. The payout just arrived. That's it.

Thank you very much again for your support.

Best regards

Gute Neuigkeiten. Die Auszahlung ist soeben angekommen. Es hat sich hiermit erledigt.

Vielen herzlichen Dank nochmal für ihren Support.

Viele Grüße

Dear mtorero,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru