Casinonic - Pelaajan on vaikea nostaa voittojaan.

Dear micksantoso,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem.

I hope I understood correctly that you have been accused of using the VPN.

Were your winnings confiscated?

The problem with using the VPN is that you might be involuntarily connected to another IP address which is related to a different casino account in the same gambling establishment, hence, it seems as you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronella how are you today? Petronella before i start gambling for currency CZK,the first time i make clear all the vpn and than can you my screen shoot and crosscheck for the date and the time? After that casinonic also can check too in my bet history because some live casino like evolution gaming,this game is blocked and restricted for Australia.So is the mean the fist time i started for gambling use CZK currency,i already make it clean all my browser and i also turn off too for vpn the another country,so is the mean i got it this winning without any vpn and i already take it screen shot from my account.Petronella,please help me for solve this problem,thank you

Have you verified your last deposit payment method, please?

Petronela please help me about this problem,thank u

Hi Petronela how are you today? So how about with my case with casinonic ? And than until now i still cannot withdrawal? Petronela please help me for solve this problem,thank you

Why private?

Thank you very much, micksantoso, for the updates. Please let me know as soon as you receive your winnings.

Ok i already received my winning money,thank you Petronela you already help me about this problem,thank you verry much Petronela

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, micksantoso, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru