Casinoin - Pelaajan kotiutus on viivästynyt.

3 meres tora perimeno tin analipsi...eo alles fores sto lepto ta vazane

3 meres tora perimeno tin analipsi...e o alles fores sto lepto ta vazane

Dear produsernvd7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Additionally, I would like to kindly ask you to either write in the Greek alphabet or in English, as our translation system doesn't recognize Greeklish. Thank you for your cooperation and reply.

Best regards,

Kristina

Good evening..yes I have made many withdrawals using the card method..and of course it was successful and in a few minutes it was in my account..from Thursday 8/5/25 until today the money has not appeared in my account...while I have successfully completed the processing...I spoke with the chat and they tell me we will look into it

Καλησπέρα σας..ναι έχω κάνει πολλές φορές ανάληψη με τη μέθοδο τις κάρτας..και φυσικά ήταν επιτυχής και σε χρονικό διάστημα λεπτον ήταν στον λογαριασμό μου..από τιν Πέμπτη 8/5/25 μέχρι σήμερα δεν έχουν φανεί τα χρήματα στον λογαριασμό μου...ενώ έχω γίνει επιτυχής ολοκλήρωση επεξεργασίας... μίλησα με το chat και μου λένε θα το κοιτάξουμε

Thank you for your reply, produsernvd7. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good evening, casinoin gave me an ARN AND RRN code.

On the other hand, my bank can't do anything with the codes...

Καλησπέρα σας από το casinoin μου δώσανε ένα κωδικό ARN KAI RRN

Από την άλλη η τράπεζα μου δεν μπορεί να κάνει τπτ με τους κωδικούς...

No progress..The bank cannot find the transaction..on the other hand the casino is not responding

Καμία εξέλιξη..Η τράπεζα δεν μπορεί να βρει την συναλλαγή..από την άλλη το casino δεν ανταποκρίνεται

Thank you for your reply, produsernvd7. Could you please clarify when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

last withdrawal was made on 18/4/25

Successful completion of the process...

The withdrawal method is the same as the card deposit.

Deposits are made by card and withdrawals are made by card...

τελευταία ανάληψη έγινε στης 18/4/25

Επιτυχής ολοκλήρωση της διαδικασίας...

Η μέθοδος ανάληψης είναι ι ίδια με την κατάθεση μέσο καρτας

Η κατάθεση γίνεται μέσο καρτας κ η ανάληψη μέσω κάρτας...

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

From what I've been told, it's been handled.

I will also send you the emails.

Από ότι με έχουν πει έχει διεκπεραιωθη

Σας αποστελω και τα εmail

Thank you very much, produsernvd7, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much for your time...

I hope the issue is resolved.

Ευχαριστώ πολύ για το χρόνο σάς...

Ελπίζω να λυθεί το ζήτημα

Dear produsernvd7,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite Casinoin's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Casinoin,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Good evening.

Nothing has happened..they keep saying that the money is gone from them and that I need to talk to the bank...My bank can't do anything...

A month has passed and still nothing

Καλησπέρα σας

Τίποτα δεν έχει γίνει..συνεχίζουν να λένε ότι έχουν φύγει τα λεφτά από αυτούς και ότι πρέπει να μιλήσω με την τράπεζα...Η τράπεζα Μου δεν μπορεί να κάνει τπτ...

Πέρασε ένα μήνας κ τίποτα ακομη

A short summary

On 8/5/25 I made a withdrawal of 200 euros.

Since then, the money has not appeared in my account...they gave me an ARN AND RRN code and told me to talk to the bank to look into the transaction...My bank can't do anything...so the issue has remained in the air.

Μια μικρή σύνοψη

Στις 8/5/25 έκανα μία ανάληψη 200ευρο

Από τότε μέχρι σήμερα δεν έχουν φανεί τα χρήματα στον λογαριασμό μου...μου δώσανε ένα κωδικό ARN KAI RRN και μου είπανε να μιλήσω με την τράπεζα να ψάξει την συναλλαγή...Η τράπεζα μου δεν μπορεί να κάνει τπτ...κ έχει μείνει το θέμα στον αέρα.

morning chat today 10/6/25

πρωινη συνομιλία σήμερα 10/6/25

Hello,

We are very sorry to hear about the situation you've experienced.

We have thoroughly reviewed your case in collaboration with the relevant department and can confirm that the funds were successfully paid out from our side. An additional investigation was conducted with the payment provider, and they have provided solid evidence confirming the successful payout (we can share this information with CasinoGuru as well, if needed).

Unfortunately, we are unable to influence any issues that may occur on your bank’s side. You have already been provided with the ARN and NNR, which can help your bank locate the transaction. Furthermore, we can see that your previous payouts using the same card were processed successfully, which indicates that the issue is not on our end.

We kindly advise you to contact your bank for further investigation, as previously recommended.

As per the Terms & Conditions of the site, there is no further action we can take from our side.

Thank you for your understanding.

Kind regards,

My bank is processing my request...Yesterday from another casino the Withdrawal was successfully completed and in my account...

Deposit by card and withdrawal via card...

I can't understand what happened in this particular takeover.

Η τράπεζα μου επεξεργάζεται το αίτημα μου...Χθες από άλλο cazino η Ανάληψη έγινε επιτυχής ολοκλήρωση κ στον λογαριασμό μου...

Κατάθεση με κάρτα κ ανάληψη μέσω κάρτας...

Δεν μπορώ να καταλάβω τι έχει γίνει στην συγκεκριμένη ανάληψη

I think they're making fun of me.

2 different ARN code

Νομίζω με κοροϊδεύουν

2 διαφορετική κωδική ARN

Dear Casinoin,

Please explain the situation to us.

Thank you in advance.

Regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't think there will be a solution to the problem.... I'm very sorry that it can't be solved...

Anyway, thank you very much..

Δεν νομίζω ότι θα υπάρξει λύση στο πρόβλημα.... λυπάμαι πολύ που δεν μπορεί να λυθεί...

Όπως και να έχει σας ευχαριστώ πολύ..

Dear produsernvd7,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Hello, all.

The casino has requested for this case to be reopened.

Dear Casinoin,

Please provide any updates to this case.

Also, please know that if you fail to reply within the time period on the timer, the case will always be closed as unresolved.

Thank you.

Regards,

Romi

Hello and wrestling..

There is no progress on my issue, not even from my bank...

I can't understand what has happened...

Γεια σας και πάλη..

Δεν υπάρχει κάποια εξέλιξη στο θέμα μου ούτε από την τράπεζα μου...

Δεν μπορώ να καταλάβω τι έχει συμβεί...

I have sent the casino my detailed bill many times...

The ARN & RRN codes my bank gave me cannot do anything...

AND the casino customer service tells me we gave you the codes and so on...

I call the bank every day to find out what happened...

I still can't understand what happened...

Έχω στείλει στο καζίνο πολλές φορές τον αναλυτικό λογαριασμό μου...

Οι κωδικοί ARN & RRN που μου δώσανε η τράπεζα μου δεν μπορεί να κάνει τπτ...

KAI η εξυπηρέτηση πελατών του καζίνο μου λένε σας δώσαμε τους κωδικούς και τπτ άλλο...

Κάθε μέρα παίρνω τηλέφωνο στη τραπεζα να μάθω τι έχει γίνει...

Δεν μπορώ να καταλάβω τι έχει γίνει ακόμα....

Dear Customer,

We are very sorry that this situation has occurred.

Please be assured that we have done everything possible on our end to investigate the issue. We have provided proof that the funds successfully left our system, along with other evidence from the investigation conducted by our payment provider, through which we process payouts (the proof has been sent to romana.r@casino.guru for review).

As we have advised you on several occasions, we cannot influence the actions of your bank. We have fulfilled our obligations in accordance with the Terms and Conditions and successfully processed the payout, which we can clearly prove.

At this point, your bank should contact MasterCard to help locate the missing transaction.

Kind regards.

Sorry, but what information are you telling me about?

You gave me an ARN & RRN code...

Συγνώμη αλλά για πια στοιχεία μου λέτε?

Εναν κωδικό ARN & RRN Μου δώσατε...

Thank you, Casinoin, for the information provided.

Dear produsernvd7,

We have received evidence from the casino that they have sent the payment to your bank and the codes were provided to you.

Please check with your bank regarding the payment and let us know if you have received it.

Thank you.

Respectfully,

Romi

Good evening everyone...of course I have given the codes

ARN & RRN

At my bank and I've been waiting for 2 months...

Καλησπέρα σε όλους...φυσικά και έχω δώσει τους κωδικούς

ARN & RRN

Στην τράπεζα μου και περιμένω εδώ και 2 μήνες...

Unfortunately, in this case we are unable to do more, as the casino has provided the evidence that it has been sent; now it is only on your bank's side.

If you are unable to confirm that the money has landed in your bank, though, we will be forced to reject this case.

Good evening, thank you very much for waiting.. I just spoke to my bank and they told me that they can't do anything more... it's up to you, like a casino, to talk to your bank and see if the transaction was correct...

You stole the money, you look for it because the money hasn't arrived for me for 2 months now.

Καλησπέρα σας ευχαριστώ πολύ για την αναμονή.. μόλις μίλησα με τη τράπεζα μου και μου είπαν ότι δεν μπορούν να κάνουν κάτι παραπάνω... οφείλεται σαν cazino να μιλήσετε με τη τράπεζα σας και να δείτε εάν έγινε σωστή η συναλλαγή...

Εσείς στηλατε τα χρήματα εσείς ψάξτε το διότι σε εμένα 2 μήνες τώρα δεν έχουν έρθει τα χρηματα

Dear Casinoin,

Could you please check for the last time if the transaction was alright on your side?

Thank you in advance.

Best regards,

Romi

The transaction is fine as they say...the issue is with their bank, what happened...they gave the bank an order...there is no email with the codes they gave me...

I'm never playing at this casino again and I have a large circle on social media. I've told them about my problem... I'm giving away the money because even if they made a mistake, they won't admit it.

..

Η συναλλαγή όπως λένε είναι εντάξει..το θέμα είναι η τράπεζα τους τι έγινε...αυτοί δώσανε εντολή στην τράπεζα...δεν υπάρχη τπτ με τους κωδικούς που με.δωσανε...

Δεν ξανά παιζω στο καζίνο αυτό κ έχω μεγάλο κύκλο στα σοσιαλ μεντια έχω πει το πρόβλημα μου...τα χαρίζω τα λεφτά γιατί και λάθος να κάνανε δε θα το παραδεχτούνε

..

Does this mean that you would like to close this complaint, please?

I think they won't credit me the money, but they won't find a solution either... 2 months have passed... if it's considered that everything that's happening is correct, then I have nothing to say... it's not possible that all the other casinos are credited regularly and this one hasn't. They just didn't look into it at all and they don't care...

Θεωρώ ότι δεν πρόκειται να μου πιστωσουν τα χρήματα αλλά ούτε θα βρεθεί μια λύση...περάσανε 2 μήνες..εάν κρίνεται ότι είναι σωστό όλο αυτό που γίνεται τότε δεν έχω τι να πω..δεν γίνεται σε όλα τα άλλα καζίνο να γίνεται η πίστωση κανονικότητα κ στο συγκεκριμένο να μην έχει γίνει..απλά δεν το ψαξανε καθόλου κ ούτε τους νοιάζει...

Dear Romi,

We have provided proof from our side as well as from the payment provider that the funds were released correctly and successfully. Unfortunately, we cannot influence the operational flow of the customer's bank or interfere in any way.

All obligations as per the Terms and Conditions have been fully fulfilled by the company. Moreover, we would like to highlight that previous payouts to the same card were received successfully by the customer, which clearly indicates that the issue is not on our end.

We are sorry for the situation; however, we have done everything possible to assist the user from our side.

Kind regards,

Thank you, Casinoin, for your last message.

Dear user,

Unfortunately, now I have to close this complaint as per the proof the casino has provided about sending the money to your bank account.

I am sorry we couldn't have been of any more help here.

Please don't hesitate to reach out to us in the future.

Best regards,

Romi