Casinoin - Pelaajan kotiuttaminen viivästyy teknisen ongelman vuoksi.

I am trying to make a withdrawal at Casinoin, and they keep telling me there is a technical issue. Please help me.

προσπαθω να κανω αναληψη στο casinoin και ολο μου λενε υπαρχει τεχνικο προβλημα..βοηθηστε με

Dear manmakrakis1989,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without an active bonus?

Could you kindly confirm if you selected the same payment method for your current withdrawal as you used for depositing into this casino?

Have you passed the full KYC verification?

Have you tried choosing several different payment methods for your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I had, they just made a withdrawal for me. As soon as I complete them all, I will update!!

Ναι ειχα κανει,μολις μου εκαναν μια αναληψη.μολις τις ολοκληρωσω ολες θα ενημερωσω!!

Thank you for your reply.

Could you please specify how many withdrawal requests are currently in your account? Ideally, please send me a screenshot of your transaction history showing the pending withdrawal requests and the dates on which you submitted them.

Dear manmakrakis1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.