Casino The World - Pelaajan tili on estetty maksamatta jääneiden kotiutusten vuoksi.

Hello,

I would like to file a complaint against CasinoTheWorld regarding my blocked account and unpaid withdrawal.

I created an account on the casino and deposited 80 USDT using my own funds. After playing normally, my balance reached around 140 USDT. When I requested a withdrawal, my account was suddenly blocked.

Later, I contacted the casino support team and explained the situation. I realized that I had accidentally used a crypto wallet address that had previously been used on another account on the same platform. This was a genuine mistake and not an attempt to commit fraud, multi-account abuse, or bonus abuse.

After speaking with support, my account was temporarily unblocked. However, when I submitted the withdrawal request again, the account was blocked once more without a proper explanation.

Important points:

I deposited real funds myself.

The winnings came from normal gameplay.

The wallet address reuse was accidental.

I cooperated honestly with support.

The casino already unblocked the account once, which shows the issue may not have been considered severe initially.

I believe permanently blocking the account and withholding my balance over this mistake is unfair and disproportionate.

I kindly request the casino to:

Review my case fairly,

Reopen my account, or

Process my remaining withdrawal balance.

I am willing to provide any additional verification if required.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you have opened multiple accounts at Casino The World?
• Is the payment method you have used registered in your own name?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response and for looking into my case.

I mainly played sports betting and some casino/slot games on the platform. All gameplay and betting activity were normal, and I did not use any exploit or unfair advantage.

I previously had another account on the platform in the past. However, the issue in this case happened because I mistakenly used a crypto wallet address that had already been used before. This was not done with fraudulent intent or to abuse the platform in any way.

Yes, the payment method/wallet used was controlled and used by me.

I would also like to mention that after I explained the situation to the casino support team, my account was initially unblocked. However, after submitting the withdrawal request again, the account was blocked once more.

I am fully willing to cooperate and provide any additional information if needed. I kindly request a fair review of my case and assistance in processing my withdrawal.

Best regards,

[Redacted]

Thank you for your reply. Could you please advise whether you have opened multiple accounts at Casino The World? If so, have you used both accounts for deposits and gameplay? Have you utilized any bonuses?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Attila,

Thank you for your response.

One of the accounts belonged to my friend, who originally referred me to Casino The World. After learning about the platform through him, I created my own account and started playing independently.

At the time of withdrawal, I used his wallet address because I did not have my own crypto wallet available then. Later, I created and updated to my own personal wallet address.

I deposited my own funds (approximately 80 USDT) and played normal casino games, including Limbo. No bonus abuse or promotional exploitation was involved.

My account was initially reviewed and reopened after verification/KYC, but it was blocked again after a later withdrawal request. I respectfully feel there may have been a misunderstanding related to the wallet usage.

I understand the platform’s compliance concerns and I fully cooperated throughout the process. I can also provide screenshots and email communications with the casino if required.

Thank you for your assistance and time.

Best regards,

[Redacted]

Dear Player,

Thank you for your response. I have reviewed the casino's terms and conditions, and this is what I found:

5.1 Deposits

...

Only payment methods in the name of the account holder can be used.

further:

9.1 The following is strictly forbidden:

Account sharing or sale, third‑party play, or third‑party deposits;

...

9.2 Company may void wagers, seize funds, close Accounts, refuse access to Services, and report wrongdoing to the Anjouan Gaming Authority, financial institutions, and law‑enforcement agencies.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila