Casino Rocket - Pelaajan kotiutus on viivästynyt.

I originally had a win of 9000 and successfully verified and started the process of withdrawal.. the money kept getting thrown back into my account and they asked me to do. I t again.witthdraw it again I mean.thelast withdrawal I asked for w.as 1500 and a prior amount of 1500 swell.they have given m we every excuse under the sun the last. One. Being that ir. Has. Been processed my end.i still haven't seen itt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Amandamj,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• How long have you been unable to successfully withdraw your winnings from the casino?
• Could you please confirm whether you have successfully completed the KYC verification process?
• Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I have been unable since the 4th July to withdraw my winnings.yes I have. Completed the verification I n process.i used my licence and passport.no I. Dont pla y bonus's.

Reply is above post

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Amandamj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla