Casino Rocket - Pelaaja väittää, että maksu on viivästynyt.

I won €1500 at CasinoRocket.

My withdrawal was approved and supposedly paid out on June 1st, 2026. But the winnings never appeared in my account. The bank says it takes a maximum of two days, but Casino Rocket says I should wait and it will arrive eventually.

They are unaware of any mistake.

Ich habe bei CasinoRocket 1500,- gewonnen.

Die Auszahlung wurde mir 01.06.2026 genehmigt und angeblich ausgezahlt. Aber der Gewinn ist nie auf mein Konto aufgetaucht. Die Bank sagt sowas dauert maximal 2 Tage aber Casino rocket sagt, ich solle warten irgendwann kommt es schon .

Die sind sich keinen Fehler bewusst.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Artonic001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is verified!

But everyone in the live chat is saying something different.

One person says the payment has been approved and should appear in their account soon, while the next says we still need time to process it.

This is simply becoming harassment.

Mein Konto ist verifiziert!

Aber im Livechat erzählt jeder etwas anderes.

Der eine sagt, die Auszahlung wurde genehmigt und müsste bald auf ihrem Konto erscheinen und der nächste sagt, wir brauchen noch Zeit für die Bearbeitung.

das ist langsam einfach nur noch Schikane

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Artonic001,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla