Casino Punkz - Pelaajan bonus on takavarikoitu.

Won a bonus on Egypt’s moon at the value of 0.80 usd value on the 13th of January the game crashed I reloaded the game and it was if the bonus didn’t happen I have contacted them multiple times and all they say is the same generic typos very bad how this has been handled

Dear chardigg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

I have replied with the screen shots via email they have done nothing but say the same thing since this problem occurred

Thank you for sending me the screenshots.

Could you please clarify what happened when you resumed the game after January 29th? Were the unfinished bonus rounds credited to your account, or have you not received anything yet?

Additionally, could you kindly request the casino to send you your gaming history in Excel format starting from the day you experienced the issue? Once you receive it, kindly forward it to me at veronika.f@casino.guru. We need to review the records to check whether the spins were finished automatically in the system.

Thank you for your cooperation, and I look forward to hearing from you.

Dear chardigg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.