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Casino Infinity ignored my self-exclusion. As a result, I unfortunately continued playing and only realized too late that the casino doesn't have a license, despite advertising with a valid one. Consequently, I wanted to get my deposited money back in accordance with applicable law, but I received no response to my email regarding either the ownership or licensing situation. In my opinion, the casino is operating fraudulently.

Casino Infinity hat meinen selbstauschluss ignoriert. Aufgrunddesse habe ich leider weitergespielt und erst zu spät bemerkt. Dass das Casino keine Lizenz hat, obwohl es mit einer gültigen Lizenz wirbt. Daraufhin wollte ich gemäß geltendem Recht mein einbezahltes Geld zurückerhalten, ich habe per Mail weder eine Antwort auf die Eigentümer- noch die Lizenzverhältnisse erhalten. Das Casino betreibt in meiner Wahrnehmung eine betrügerische Praxis.

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Hello,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience at Casino Infinity.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

To proceed further, could you please confirm your reason for requesting a self-exclusion from Casino Infinity?

Thank you for your understanding.

I look forward to your reply.