Casino Heroes - Pelaaja syyttää kasinoa vastuuttomasta uhkapelipolitiikasta.

I deposited several hundreds of thousands. I was a member of their VIP. I had my own VIP manager who gave me bonus after bonus. Not once did they ask me if I was comfortable with my gambling. I also received a lot of bonuses after 2019.

Satt in flera hundratusen. Var med i deras VIP. Hade egen VIP manager som gav mig bonus efter bonus. Inte nån gång frågade de mig om jag var bekväm med mitt spelande. Fick även massa bonusar efter 2019.

Dear emmisen89,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Heroes. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

They offered lots of bonuses even after 2019, was a VIP customer and had their own VIP manager who fed me bonuses. I begged for bonuses every day. They should have known it was problem gambling

De erbjöd massa bonusar även efter 2019, var VIP kund och hade egen VIP manager som matade mig med bonusar. Jag tiggde bonusar varje dag. De borde ha vetat att det var problemspelande

We apologize, , but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.