Casino Extreme - Pelaaja kritisoi vahvistusprosessia.

This place is trash the 2 people I talked to earlier didn’t tell me about a deposit being needed along with my id and selfie of me holding my id to cash out and when I came back 4 hrs later the two people are gone and this new cat named Steve wants to tell me I need to make a deposit to verify who I am like wtf doesn’t it state that on the form for verification and why didn’t the 2 people from earlier tell me that and he couldn’t answer it

Dear Breezy0420,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Please keep me updated and let me know if you provided all the required documents. Lastly, a real money deposit is required to verify your payment method and it is nothing unusual to be requested even if the winnings were generated from a free bonus.

Looking forward to hearing from you.

Best regards,

Petronela 

Dear Breezy0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Look I already gave them my documents and it lets me send cashier my withdraw form and the 2 mins later it pops back up like if I didn’t tell the cashier that I wanted to with draw

Have you received confirmation about successful account verification, please?

Dear Breezy0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.