Casino Days - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dream789,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Dream789,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casinoguru team,

I contacted the casino again on the 25th via live chat and provided my bank statement once more to support my claim that the funds have not been credited to my bank account. As of today, I have not received any response from the casino, and the funds are still missing.

Dear Dream789, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello team,

I have made successful withdrawals before.

This is my old account and my kyc was done long time back.

I had accumulated my winnings and that wasnt bonus money.

I had played and won in casino games.

I have sent the chat transcript to karla.m@casino.guru for reference.

Also attaching the screenshot of successful withdrawal made on 13th March 2026.

Dear Dream789,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya, munya.s@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Dream789,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Casino Days to join this conversation and assist in addressing the complaint.

Dear Casino Days,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello Dream789 and Munya,

We kindly ask for more time to look into this matter.

Thank you for your response. However, I must express my growing concern regarding this delay.

In 4 days, it will mark a full month since the withdrawal was made, and the funds have still not reached me. During this time, I have contacted support numerous times and have provided my bank statement twice, as requested by your team.

While I understand that such matters may require investigation, the duration of this process is becoming excessive, especially given my full cooperation throughout.

I kindly ask that this case be prioritized and that I am provided with a clear and definitive update, including a realistic timeframe for when I can expect to receive my funds.

Thank you for your patience.

Please note that the missing 20 000 INR has been returned to your balance.

Dream789

Kindly confirm if your withdrawal request has been paid.

Dear all,

the amount has been credited back to my game account.

Thank you

Dream789

Based on recent developments, may I confirm whether we can mark the complaint as resolved? It is appropriate to do so after your confirmation, as you submitted the complaint. Marking this complaint as resolved does not mean you should hesitate to contact us if you experience any further issues with this or any other casino.

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dream789,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya