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I reopened an account that I had closed a year ago successfully through support, I have already made 6 withdrawals of €500 now I have 3 blocked of €500 plus 4k on the gaming account

Ho riaperto un account che avevo chiuso un anno fa con successo tramite il supporto,ho già fatto 6 prelievi da 500€ ora ne ho 3 bloccati da 500€ più 4k sul conto gioco

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Dear Tommi272727,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

HI,

They didn't ask me for any verification and I played with real money (deposited €200)

Ciao,

non mi hanno chiesto nessuna verifica e ho giocato con soldi reali (depositato 200€)

I would like to point out that today I cancelled the withdrawal and redid it

Vorrei segnalare che oggi ho annullato il prelievo e l’ho rifatto

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla