Casinia Casino - Pelaajan voitot takavarikoidaan.

I am asking for help, casino casinia refused to pay out my winnings because of the request to a third party account, I did not know this because they accepted deposits to the account without any problems, so I requested a withdrawal to my neteller account and they rejected my request and since September my account has been revised, and they wrote to me sternly that they will never open an account for me. I apologize for stating another casino in the select casino box, casinia is not on the menu and it would not let me send the request. Thank you for your understanding

Žádám o pomoc casino casinia mi zamítla vyplatit výhru z důvodu o žádost na účet třetí strany, nevěděla jsem to protože Vklady na účet prijimali bez problémů, zažádala jsem tedy o výběr na můj účet neteller a žádost mi zsmitli a od září je můj účet revidován, a napsali mi stroze že účet mi nikdy neotevrou. Omluvám se že jsem do kolonky vyber casino uvedla jiné, casinia není v nabídce a nepustilo by mě to žádost odeslat. Děkuji za pochopeni

Dear Jitus1605,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

4.1 By opening an account on our Website and by using our Website you warrant that:

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments 

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, but I have a withdrawal request and a request for my Neteller account which is in my name and they haven't paid me the withdrawal either.

Dobrý den ale já tam mám o žádost o výběr I žádost na můj účet neteller který je veden na mé jméno a ani ten výběr mi nevyplatili.

After all, if they accepted deposits to a third-party account without any complaints, they should also accept withdrawals, what kind of fraudulent conditions are these? Moreover, the second withdrawal request was already to my account, so why didn't they pay me the money to that account? What kind of justice is this? And I'm still finding out on the 9d live chat how I don't have to worry about winnings!!!

Přece když bez jaké koliv výtky prijimali Vklady na účet s třetí strany měli by uznat i výběr, co to je za podvodné podmínky? Navíc druhá žádost o výběr byla již na můj účet tak proč mi nevyplatili peníze na ten účet? Co to je za spravedlnost? A ještě mě na live chatu 9dnu zjišťuji jak se nemusím o výhru bát!!!

I would like to send the pictures I took but they can't be sent.

Poslala bych snímky které mám pořízené ale nejdou odeslat

Okay, if I forget to withdraw to a third party account, the deposits were also sent from a paysafecard in my name, and the identity documents probably match the NETeller and paysafecard accounts... So why did they reject my second request and my account is still under review to this day?

Dobře když opomenu výběr na účet třetí strany, Vklady zájem posílala I z paysafecard ktery je na mé jméno, a doklady totožnosti se snad shodují s nimi účty netteler i paysafecard... Tak proč mi zamítli druhou žádost a do dnešního dne je můj účet revidován

And one more thing I wanted to point out, I have an account at the Spinanga casino, so I also won, only 12500kc, but unfortunately I also first requested a third party withdrawal, then the second withdrawal was requested to my account and they paid me the winnings without any problems!!! And the conditions are almost the same as at the Casinia casino, should I take it that at the Casinia casino it is more than ten times bigger winnings so the casino simply decided not to pay the winnings.??? A little more unfair, even though both casino games have nothing in common, the conditions are the same, so maybe something has to be done. Thank you for considering my request properly and thank you in advance for your help

A ještě jednu věc jsem chtěla podotknout stejne tak mám účet na casinu spinanga, tak jsem taky vyhrála, teda jen 12500kc ale taky jsem bohužel zažádala prvne o výběr třetí strany až druhý výběr byl zažádany na můj účet a výhru mi bez problémů vyplatili!!! A podmínky jsou na chlup stejne jako u casina casinia, Mám to brát tak že u casina casinia se jedna o víc jak deserunasobek větší výhry tak se prostě to casino rozhodlo výhru nevyplatit.??? Trošku víc nefér a i když obě casina spilu nemají nic společného podmínky mají stejné taj se snad musí stum dat něco dělat. Děkuji za řádné uvážení me žádostí a předem děkuji za pomoc

And I read some bad reviews about the Casinia casino, it's clear that I'm not the only one who was robbed and the winnings weren't paid out, someone should finally look into their pockets and stop this, it doesn't mean that if a casino doesn't fall under the Czech Republic's Gek they can rob players.

A u casina Casinia jsem četla nehezke recenze, je vydno že nejsem jediná koho okradli a výhru nevyplatilo, měl by se jim konečně někdo podívat na zoubek a tady tohle stopnout,neznamená že že když cacino casina nespadá pod Gek české republiky můžou hráče řek okrádat

If the casino rejected my request for a third-party withdrawal, I would understand, but if they rejected another request and revised my account by deducting 167 thousand, I do not agree with this and I ask you to solve the problem again.

Kdyby mi casino zamitlo tu žádost na výběr třetí strany tak to pochopím ale zamítnout i další žádost a účet mi zrevidovat o obrat mě o částku 167tis tis stím nesouhlasím a žádám vás opětovně znovu o řešení problému

Thank you for your time and quick response on how to proceed.

Děkuji za váš čas a brzkou odpověď jak to řešit dál

You won't believe it, after sending me an email again about paying out my winnings and opening my revised account, they wrote to me that they were very sorry for the damage caused but that I should contact 4;1 and that they would refund my last deposit, that's absolute mockery and impudence, what they wrote to me now, where it will be returned to a third party account that they rejected when I requested a withdrawal

Neuvěřite to mi napsali po opětovném zasílání emailu o vyplacení výhry a otevření mého revidovaneho účtu, že že je jim moc lito za způsobile škody ale ať se obrátím na 4;1 a že poslední vklad mi bude vracet, vždyť to je absutni výsměch a drzost co mi ted napsali, kam bude vrácen na účet třetí strany který mi zamítli při žádosti o výběr

Dear Jitus1605, thank you for your reply. I understand your frustration and point of view, however, the casino acted in compliance with its T&Cs, and we are unable to provide further support. I apologize, but you seriously breached one of the main rules of online gambling. I can only recommend that you avoid depositing with someone else's payment method in the future.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.