Casinia Casino - Pelaajan voitot on takavarikoitu.

Hello, I hope you can help me. I received a bonus with wagering requirements of approximately €1,940, which I fulfilled. During gameplay, I received a message that I was now playing with real money. I continued playing and won over €4,000. Then, suddenly, they removed the bonus and I only received €50. I have complained repeatedly via live chat and emailed the casino's support, but I haven't received a response. I am requesting your assistance because this is fraud. Thank you.

Regards

Da Silva

Guten Tag ich hoffe sie können mir helfen ich habe ein Bonus erhalten wo den Umsatzbedingungen müsste ungefähr 1.940 seine und das habe ich auch erfüllt und habe auch während des Spiels die Meldung erhalten das jetzt mit echtes Geld spiele . Weiterhin habe ich weiter gespielt und habe ein Gewinne über 4.000 Euro und weiter gespielt und auf einmal haben die das weg gemacht und nur 50 Euro erhalten. Ich habe oft reklamiert live Chat. Per E-Mail an Support des Casinos und bis jetzt keine Antwort. Hiermit bitte ich das sie mir helfen weil das ist Betrug. Danke

Mfg

Da Silva

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which bonus you activated and played? Please share with me screenshots of the bonus offer with specific terms and conditions.
• Could you please specify the amount that was on your player's account at the time you received a notification from the casino?
• Was your balance adjusted to the maximum cashout at the time you received the notification from the casino?
• Have you asked the casino to provide you with the game history from the time your bonus was in play?
• Send relevant information and evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas